Director Cloud Services
Director Cloud Services
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Job Description
Join us at Entrust
At Entrust were shaping the future of identity centric security solutions. From our comprehensive portfolio of solutions to our flexible global workplace we empower careers foster collaboration and build solutions that help keep the world moving safely.
Get to Know Us
Headquartered in Minnesota Entrust is an industry leader in identitycentric security solutions serving over 150 countries with cuttingedge scalable technologies. But our secret weapon Our people. Its the curiosity dedication and innovation that drive our success and help us anticipate the future.
Entrust is currently looking for aDirector Cloud Servicesto join our team. This position is based in our Paris France officeand will report to the VP SaaS Infrastructure Operations. The Director will serve as a key member of the SaaS leadership team and help to build out and scale our SaaS Operations for the Digital Card Service (DCS) business unit. DCS is a rapidly growing business segment driven by our cloud hosted solutions. The Director will provide handson leadership of the Cloud Service Delivery team and will be responsible for delivery of the Entrusts hosted and managed product portfolio. This Director will focus on improving our existing processes and technology enhancing our compliance and security posture while ensuring improved customer satisfaction and optimizing costs.
Essential Duties and Responsibilities:
- Lead the DCS Cloud Operations team responsible for managing the DCS service and underlying infrastructure.
- Be accountable for ensuring compliance with applicable security standards external (e.g. PCIDSS) and internal (Entrust standards)
- Ensure DCS SLAs are met or exceeded ensure timely resolution of any issues support for customer onboarding
- Create and manage a technical and operational roadmap delivery cadence SLAs and compliance and audit obligations.
- Oversee day to day technical operation of the DCS service across all production regions
- Manage the DCS Cloud Operations team. (a combination of DevOps SRE and Operations functions). Continuously evaluate all staff positions responsibilities and individuals for appropriate performance skills potential for improvement and growth. Develop detailed plan for staffing changes training enrichment and personal development.
- Partner with the DCS R&D and business leadership team as well as other stakeholders to ensure the service operations roadmap is aligned with business roadmap.
- Partner with COO leadership and management team to influence Entrust Datacard technology strategy and roadmap.
- Hire inspire grow and retain top operations technical talent that believes in transparency and accountability.
- Develop service delivery process and procedures that will provide appropriate timetomarket service availability and service performance and scale the service to meet customer growth.
- Understand SaaS business drivers manage implementation risks and forecast and manage operational budget.
- Research evaluation and analysis of technologies and tools taking into consideration security performance cost/benefit scalability risk etc. Make appropriate suggestions and decisions related to purchase and implementation of these technologies.
- Responsible for building and implementing system security dataprotection and disaster recovery procedures and plans.
- Be available to lead and support maintenance and incidents outside regular business hours as needed.
Basic Requirements:
- A Bachelors Degree or higher in a related discipline
- 7 years experience managing service delivery engineers
- 5 years delivery of SaaS to a global customerbase
- 5 years experience working in IT Security (preference for PCI)
- 10 years experience in enterprisescale infrastructure delivery
- Experience working closely with customers and multiple internal stakeholder groups
- Experience architecting and running highly available and scalable cloud based services
- Knowledge of or experience designing complex multi cloud networking architectures
- Knowledge of ITSM
- Excellent reporting and documentation skills
- Must have unrestricted work authorization for US or Canada and ability to travel freely to Canada USA and internationally
What we offer:
- Flexible working conditions: teleworking 23 days a week modern working environment in the Spaces Les Halles coworking centre in the heart of Paris.
- A collaborative atmosphere: join a closeknit team where every idea is valued.
- Exciting projects: work on cuttingedge technologies in the world of payment.
- 1 week hackathon by year: an exciting time to work differently.
- Development opportunities: training and access to resources to develop your skills.
- Career Growth & Mobility: As Entrust has offices all over the world mobility is one of the advantages we offer.
Where you will be: This hybrid role requires reporting to our Paris office three days a week as stated in the job description. At Entrust we have a distributed workforce.
Benefits France:
- 25 days annual leave plus RTT 1 day off for your birthday
- Two paid volunteering days per year*
- Meal Vouchers provided by Swile. Onfido covers 50 and 50 is deducted from your payroll.
- Health Insurance (Mutuelle) provided by ALAN
- Disability & Life insurance (Prevoyance) provided by ALAN 3x Base Salary)
- Commuter reimbursement up to 40 per month
- Life enrichment allowance of up to 95 per month to use for services including gym yoga fitness classes massages childcare and therapy
- Dedicated learning opportunities including using tools like Linkedin Learning with availability to use for learning resources such as books coaches conferences courses podcasts and more
- Our open and transparent culture is reflected in our Better Together motto and we bring this to life by meeting once a week for our global weekly roundup (OnThursday); holding quarterly team socials and other companywide social events
- Expense up to 300 (or local equivalent) to purchase workstation setup equipment
- The opportunity to become a member of Entrusts resource groups in order to learn different skills in our belonging groups
If youre ready to take on new challenges and join a company that values its talents dont hesitate to apply!
#LIJS1
At Entrust we dont just offer jobs we offer career journeys. Here is what you can expect when you join our team:
Career Growth: Whether youre a budding developer or a seasoned expert were invested in your professional journey. With learningforward initiatives and exciting challenges your growth is our priority.
Flexibility: Life is all about balance. Whether youre remote hybrid or onsite we offer flexible options that fit your lifestyle.
Collaboration: Here your voice matters. Our teams thrive on sharing ideas brainstorming solutions and working together to build a better tomorrow.
We believe in securing identitiesbut it doesnt stop there. At Entrust were passionate about valuing all identities. Our culture is built on diversity inclusion and respect. From unconscious bias training for our leaders to global affinity groups that connect colleagues across the globe were creating a community where everyone is encouraged to be themselves.
Ready to Make an Impact
If youre excited by the prospect of innovating growing your career and collaborating in a dynamic environment Entrust is the place for you. Join us in making a difference. Lets build a more secure worldtogether.
Apply today!
For more information visit . Follow us on LinkedIn Facebook Instagram and YouTube
For US roles or where applicable:
Entrust is an EEO/AA/Disabled/Veterans Employer
For Canadian roles or where applicable:
Entrust values diversity and inclusion and we are committed to building a diverse workforce with wide perspectives and innovative ideas. We welcome applications from qualified individuals of all backgrounds and we strive to provide an accessible experience for candidates of all abilities.
If you require an accommodation contact .
Recruiter:
Jack SteibRequired Experience:
Director
Employment Type
Full-Time
