Manager Originations Review
Manager Originations Review
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Salary Not Disclosed
1 Vacancy
Job Description
The role
SoFi is seeking an experienced Originations Manager to support the continued growth of its Personal Loan and Student Loan products. This person will lead internal teams optimize performance and develop strategies to improve key performance indicators (KPIs) across both product lines. This role involves driving crossfunctional initiatives ensuring exceptional service delivery to SoFi members and consistently meeting operational goals. Youll oversee team coaching and development to consistently deliver outstanding member experiences while optimizing for quality and operational efficiency. In this role you will be key in advancing companywide objectives and enhancing the member journey across all Originations channels.
What youll do:
Manage the daytoday operations of 46 Originations Review team Associate Managers.
Lead people managers in coaching development and performance management to maintain highquality service and efficiency.
Analyze performance data to identify trends and implement strategies to improve the Originations Review teams key performance indicators (KPIs).
Manage and execute strategic initiatives and projects that positively impact Originations operations department. This includes ensuring timely tracking progress updates and successful delivery.
Monitor prepare and communicate Originations key performance indicators (KPIs) through regular reporting.
Organize and successfully deliver Originations Regulatory Controls and Issue Management Actions.
Identify and support training and development needs across the team.
Foster a culture of trust collaboration and high engagement by championing SoFis core values and cultivating a positive highperforming team environment
What youll need:
3 years of management experience. Including coaching performance management and team development.
5 years of customer service ideally within financial services lending or fintech.
A bachelors degree is highly preferred.
Experience leading call center or processing center operations is highly preferred particularly in highvolume fastpaced environments where performance is closely tied to key metrics.
Passion for creating a highperformance valuedriven culture and improving the endtoend member experience.
Demonstrated success in leading largescale crossfunctional initiatives while identifying process inefficiencies and friction pointsdriving effective datainformed solutions that improve team performance and the customer experience.
Analytical mindset with experience using data to uncover trends inform decisions and drive measurable improvements.
Skilled in building and presenting clear actionable reports and insights to senior leadership and key stakeholders.
Handson leader willing to engage directly with frontline team members and supervisors to identify opportunities and implement changes.
Experience in recruiting training motivating and coaching individual contributors and supervisory staff.
Nice to have:
Previous solid experience in loan originations or similar financial operations with a background in Originations processes within consumer lending or financial services preferably in a highvolume lending environment.
Proven experience managing operational budgets optimizing spend and strategically allocating resources to ensure cost control efficient resource utilization and adherence to financial targets.
Required Experience:
Manager
Employment Type
Full Time
