Technical Account Manager Central Europe Independent Software Vendors ISV

Would you like to join one of the fastestgrowing organizations within Amazon Web Services (AWS) and help Independent Software Vendors customers (AWS customers who sell s/w solutions (often SaaS) built using AWS services) to maximize the value and benefits of AWS Services

As a Technical Account Manager (TAM) in the AWS Enterprise Support ISV segment you will have a direct impact in helping our customers gain the most value from cloud technology. TAMs actively engage at the account level providing recommendations and proactive advice throughout the entire cloud adoption life cycle.

The TAM is the customers trusted advisor and operational excellence expert for our Enterprise Support ISV customers. The close relationships developed with your customers across all levels of their business will allow you to understand their business/operational needs and technical challenges and help them achieve the greatest value from cloud technologies. You will provide advocacy and strategic technical guidance to help plan and build solutions using best practices and proactively keep your customers AWS environments operationally healthy. As a TAM youll craft and execute strategies with senior customer stakeholders up to Clevel to drive our customers adoption and use of AWS services. This support extends to addressing strategyrelated queries aiding in project and launch planning and resolving operational challenges.

AWS Sales Marketing and Global Services (SMGS) is responsible for driving revenue adoption and growth from the largest and fastest growing small and midmarket accounts to enterpriselevel customers including public sector. The AWS Global Support team interacts with leading companies and believes that worldclass support is critical to customer success. AWS Support also partners with a global list of customers that are building missioncritical applications on top of AWS services.


Key job responsibilities
* Guide consult provide technical guidance and advocate for the customer within AWS
* Ensure AWS environments remain operationally healthy and optimized in terms of cost complexity security performance and resiliency
* Develop trusting relationships with customers understanding both their business needs and technical challenges
* Using your technical acumen and customer obsession youll drive technical discussions regarding incidents architectural cost / benefit tradeoffs and risk management
* Consult with a range of stakeholders from developers through to Csuite executives
* Collaborate with AWS Solutions Architects Business Developers Professional Services Consultants and Sales Account Managers
* Proactively find opportunities for customers to gain additional value from AWS
* Provide detailed reviews of service disruptions monthly & quarterly metrics detailed prelaunch planning
* Solve a variety of problems across different customers as they migrate their workloads to the cloud

A day in the life



About the team
Diverse Experiences
Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description we encourage candidates to apply. If your career is just starting hasnt followed a traditional path or includes alternative experiences dont let it stop you from applying.

Why AWS
Amazon Web Services (AWS) is the worlds most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating thats why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Work/Life Balance
We value worklife harmony. Achieving success at work should never come at the expense of sacrifices at home which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home theres nothing we cant achieve in the cloud.

Inclusive Team Culture
Here at AWS its in our nature to learn and be curious. Our employeeled affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences inspire us to never stop embracing our uniqueness.

Mentorship and Career Growth
Were continuously raising our performance bar as we strive to become Earths Best Employer. Thats why youll find endless knowledgesharing mentorship and other careeradvancing resources here to help you develop into a betterrounded professional.


* Experience in a similar role as a Technical Account Manager Consultant Solutions Architect Platform Engineer Systems Engineer Cloud Architect etc.
* Experience in operational parameters and troubleshooting for two 2 or more of the following technical domains: Compute / Storage / Networking / CDN /Databases / DevOps / Big Data and Analytics / Security / Applications Development in a distributed systems environment / Scripting & Automation / Container technologies / AIML
* Internal enterprise or external customerfacing experience with the ability to clearly articulate to small and large audiences dealing with Senior customer stakeholders at Director / VP / Clevel
* Ability to juggle tasks and projects in a fastpaced environment
* Languages : English and one of the following (German/Russian/Ukrainian/Greek) is a must

* Proficiency in professional oral and written communication with a record of presenting to audiences containing one or more decisionmakers
* Track record in influencing management in technical operational and strategic decisions
* Experience in operational services or support environment
* Handson experience with AWS services and/or other cloud offerings
* Experience with SaaS multitenant architectures and deployment automation is a plus

Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover invent simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice to know more about how we collect use and transfer the personal data of our candidates.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.