Lock Specialist
Lock Specialist
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
The Lock Desk Specialist would be required to cover a broad area of responsibilities within the Lock Desk Team which includes completing lock desk functions based on requests from both internal and external clients monitoring and completing requests from assigned work queues and handling questions from internal and external clients.
WHAT YOU WILL BE DOING
- Processing lock requests such as manual locks relocks and rate changes
- Completing lock related Change of Circumstance requests
- Monitoring inbound Lock Desk work queues to maintain SLA on all received requests
- Handling inbound phone calls from internal and external clients
WHAT WE NEED FROM YOU
- 6 months or more of either Mortgage Client Service experience or service industry experience such as Restaurant Call Center Retail Customer Service Hotel Hospitality etc.
- Successful track record with Client Service
- Comfortable with numbers and math
- Comfortable in a high production role
- Strong ability to remain calm and positive in stressful situations
- Resourceful when problemsolving and able to think outside of the box while following the process in place
- Ability to multitask prioritize and quickly solve any problems that arise
- Know when to escalate an issue and to the appropriate team; strong skills in judgment calls
- Ability to simplify and include all details to provide appropriate feedback
- Proficient with the entire Microsoft Suite
- Open to learning willing to be coached and able to be adapt quickly in an everchanging industry
- You thrive in a team environment. Were one team working towards one common goal
- You have a strong ability to take ownership when necessary We call this Thumb Pointing
- Driven with a strong work ethic who thrives on getting better every single day
- High School Diploma
- Onsite attendance is required
THE PLACE & THE PERKS
Ready to join thousands of talented team members who are making the dream of home ownership possible for more Americans Its all happening on UWMs campus where our awardwinning workplace packs plenty of perks and amenities that keep the atmosphere buzzing with energy and excitement.
Its no wonder that out of our six pillars People Are Our Greatest Asset is number one. Its at the very heart of how we treat each other our clients and our community. Whether its providing elite client service or continuously striving to improve our pillars provide a pathway to a more successful personal and professional life.
From the team member that holds a door open to the one that helps guide your career youll feel the encouragement and support on day one. No matter your race creed gender age sexual orientation and ethnicity youll be welcomed here. Accepted here. And empowered to Be You Here.
More reasons youll love working here include:
- Paid Time Off (PTO) after just 30 days
- Additional parental and maternity leave benefits after 12 months
- Adoption reimbursement program
- Paid volunteer hours
- Paid training and career development
- Medical dental vision and life insurance
- 401k with employer match
- Mortgage discount and area business discounts
- Free membership to our large stateoftheart fitness center including exercise classes such as yoga and Zumba various sports leagues and a fullsize basketball court
- Wellness area including an inhouse primarycare physicians office fulltime massage therapist and hair salon
- Gourmet cafeteria featuring homemade breakfast and lunch
- Convenience store featuring healthy grabandgo snacks
- Inhouse Starbucks and Dunkin
- Indoor/outdoor caf with WiFi
DISCLAIMER
Required Experience:
Unclear Seniority
Employment Type
Full-Time
