Business Systems Analyst

TheCity of Gresham is offering an exciting opportunity to join the Information Technology department to fill a fulltime position as a Business Systems Business Systems Analyst collaborates with internal teams and stakeholders to provide business process evaluation and improvement. The incumbent will have the opportunity to help the city implement and leverage the functionality of new and existing systems like the Citys Enterprise Resource Planning System (ERP) learning management system business intelligence reporting and data visualizations. This position performs technical system analysis and project support to help align business objectives with the Citys strategic technology goals.

As Oregons fourthlargest city Gresham is a welcoming community of hardworking people where tradition and heritage meet innovation and opportunity. Gresham is a dynamic and rapidly growing city where families and businesses have a mutual desire and drive to thrive. City of Gresham employees care deeply about the community they serve and go one step beyond to deliver services in collaborative inventive practical and nimble ways. Our work is challenging fastpaced and rewarding.

We believe that to deliver the highest level of service to all Gresham community members it is crucial we employ a diverse workforce foster an inclusive working environment and ensure our policies and systems result in equitable outcomes. The City seeks candidates who will support these values by continuously incorporating equity in their daily work and actively contributing to a workplace culture that respects unique viewpoints life experiences and cultural perspectives. Come build the future with us.

The Business Systems Analyst performs a range of functions in support of technical systems and business objectives. In this role you will serve as a project coordinator help implement new systems support operations and modify new or current systems.

The Business Systems Analyst will work with the other analysts to coordinate and facilitate maintenance and support tasks and to manage system updates and research new functionality.

We are seeking an individual who can work independently as well as collaboratively within a team. You will use effective communication skills to interact with multiple city departments and other City of Gresham staff to provide a high level of customer service.

This position requires someone with an aptitude for learning active listening skills and the ability to effectively relay information in nontechnical terms to end users. You will be documenting business processes and writing technical reports. Acting as a bridge between business units you will identify software and application needs and gather information on technical requirements needed to support business processes improvement.

Coordinating and executing the analysis design reporting installation and maintenance of program applications will be typical responsibilities of your daily work. You will serve as a subject matter expert coordinate the work of others in the workgroup. These processes will be conducted in a fastpaced highvolume environment which necessitates priority shifting and adaptability

What you will get to do:

• Support technical systems and business objectives:
  • Analyze business processes to identify opportunities for efficiency. Make recommendations for improvements that can be accomplished through new technology or alternative uses of existing technology. Use fundamental technical troubleshooting abilities to optimize and enhance systems.
• Define project requirements:
  • Act as liaison between business stakeholders customers/vendors/end users and technical staff. Analyze and communicate stakeholder needs by translating business requirements into technical needs.
• Report and test:
  • Develop benchmarks gather metrics create and analyze reports. Contribute to quality assurance tests strategies and plans.
• Maintain protocols and procedures:
  • Develop specifications diagrams flowcharts technical reports and system protocols. Provide references for users by writing and maintaining user documentation and training materials.

Qualities we are looking for:

• Collaborative:An outgoing professional who values partnerships and forms relationships to get things done.
• Practical:An organizerand planner who thrives on details and can juggle multiple priorities and deadlines.
• Inventive:Astrategic problemsolver who enjoys a challenge and thinks outside thebox.
• Nimble:A quick thinker who navigates obstacles witha positive cando attitude.
• Curious:Acontinuous learner who asks questions explores new tools and strives to meet the changing needs and expectations ofthe organization and community.

Work schedule/environment:

The current schedule for this position is hybrid. Employees work onsite/in the office for a minimum of two days per week. At this time the City of Gresham is reviewing a returntooffice (RTO) policy which may increase onsite requirements with notice. The hiring manager for this position will have more current information at the time of all verbal/contingent offers.

The ideal candidate will need a clear understanding of business principles/processes and how they relate to business systems. Familiarity with data analysis project/program management and process evaluation will be necessary as will a genuine interest in maintaining technical aptitude and knowledge. Gathering information analyzing requirements learning the business needs and making recommendations while understanding how that relates to business objectives and service delivery.

View the classification specification for the full list of knowledge and abilities required.

Minimum Qualifications:

Any equivalent combination of education and experience which provides the applicant with the knowledge skills and abilities required to perform the job. A typical way to obtain knowledge and abilities would be:

• Bachelors degree in computer science management information systemspublic administration business administration or related field.
• One year of related progressively responsible experience.

To apply for this position click Apply at the top of this job posting.

Required application materials:

• Complete online application (Do not type see resume in any fields or leave work experience fields blank in the application template.
• Answers to supplemental questions

The City of Gresham offers a comprehensive and equitable base salary within the listed range based on your experience skills and education verified in your application. We encourage you to clearly describe how you meet the minimum and preferred qualifications and essential attributes in your application materials. Learn more about Oregon Equal Pay.

If you desire a modification of this process to accommodate a disability please provide your request in writing to or by phone toupon submitting the required application documents.

A review of application materials including your response to supplemental questions submitted will determine which candidates will be invited to an interview.

Communication with candidates will be done primarily through email. Sometimes these messages may land in a spam or junk mail folder. We encourage you to monitor your inbox as well as the inbox within the portal for important updates related to this process.

Veterans Preference

The City of Gresham provides qualifying veterans and disabled veterans with preference in employment in accordance with state law. Any candidate wishing to have their qualifying veterans preference applied to the process must submit a qualifying document (DD Form 214 or 215 at the time of application providing proof of eligibility that includes discharge status. Disabled veterans must also submit a copy of their Veterans disability preference letter from the US Department of Veteran Affairs at the time of application unless the information is included in the DD Form 214 or 215.

Our Commitment

The City of Gresham is committed to providing equal employment opportunity to all qualified employees and applicants without unlawful regard to race color religion sex (including pregnancy childbirth and related medical conditions) sexual orientation gender identity national origin age mental or physical disability genetic information veteran status marital status familial status or any other status protected by applicable federal Oregon or local law.

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If you need assistance with the online application please contact NEOGOV directly at.

Any offer of employment is contingent upon successful completion of a criminal background check.