Senior Manager - Corporate Functions Control Management Issues Events Remediation
Senior Manager - Corporate Functions Control Management Issues Events Remediation
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Salary Not Disclosed
1 Vacancy
Job Description
We back our colleagues and their loved ones with benefits and programs that support their holistic wellbeing. That means we prioritize their physical financial and mental health through each stage of life. Benefits include:
- Competitive base salaries
- Bonus incentives
- Support for financialwellbeing and retirement
- Comprehensive medical dental vision life insurance and disability benefits (depending on location)
- Flexible working model with hybrid onsite or virtual arrangements depending on role and business need
- Generous paid parental leave policies (depending on your location)
- Free access to global onsite wellness centers staffed with nurses and doctors (depending on location)
- Free and confidential counseling support through our Healthy Minds program
- Career development and training opportunities
Offer of employment with American Express is conditioned upon the successful completion of a background verification check subject to applicable laws and regulations.
You Lead the Way. Weve Got Your Back.
With the right backing people and businesses have the power to progress in incredible ways. When you join Team Amex you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers communities and each other. Here youll learn and grow as we help you create a career journey thats unique and meaningful to you with benefits programs and flexibility that support you personally and professionally.
At American Express youll be recognized for your contributions leadership and impactevery colleague has the opportunity to share in the companys success. Together well win as a team striving to uphold our company values and powerful backing promise to provide the worlds best customer experience every day. And well do it with the utmost integrity and in an environment where everyone is seen heard and feels like they belong.
Join Team Amex and lets lead the way together.
American Express National Bank (AENB) is American Express chartered national bank. Headquartered in Utah AENB is the single largest entity within American Express business currently representing more than 50 percent of the companys Card Member Spending nearly 90 percent of its lending and more than 60 percent its of revenues.
American Express National Bank provides American Express customers with access to consistent payments financing and savings products in three ways including:
- Issuing and servicing charge and credit cards for the consumer and small business segments;
- Offering commercial loans to small and midsized merchants as well as installment loans to consumers;
- Maintaining a Personal Savings program consisting of highyield savings accounts and certificate of deposit products.
Colleagues across American Express key business units (known as affiliates) use their experience and skills to support AENB in executing on its strategy. In addition many of American Express executives also serve as officers of AENB. AENB is governed by its own Board of Directors. It is regulated supervised and examined by several regulatory agencies including the Office of the Comptroller of the Currency (OCC) for wideranging safety and soundness and the Consumer Financial Protection Bureau (CFPB) for adherence to federal consumer financial laws. All AENB colleagues officers and affiliates have a longstanding commitment to driving strong and standardized risk management practices in accordance with the OCCs Heightened Standards guidelines.
The Corporate Functions Control Management team within AENB serves as the business unit Control Management function for several corporate groups including Corporate Affairs & Communications (CA&C); Colleague Experience Group (CEG) General Counsels Organization (GCO); Global Risk & Compliance (GRC); Enterprise Strategy (ES); Enterprise Shared Services (ESS); and American Express National Bank Headquarters (AENB HQ).
The objective of the Corporate Functions Control Management Issues Events & Remediation team is to ensure timely identification response and resolution of risk events and issues to minimize impact as well as to prevent recurrence through effective remediation and development of preventative controls. Corporate Functions Control Management is looking for a Sr. Manager of Issues Events & Remediation focused on ensuring control management is embedded in the daytoday operations of our organization. It will involve extensive collaboration with multiple partners across numerous business units functional areas and geographies and very strong analytical communication and project management skills.
The Senior Manager Corporate Functions Control Management Issues Events & Remediation will focus on the following:
- Support remediation of issues by influencing BU who own and execute Issue/Operational Risk Event (ORE) remediation
- Facilitate investigation and conduct root cause analysis to address repeated issue types
- Perform quality assurance on documentation of Issue/ORE type urgency severity/impact (e.g. impact analysis) and investigate as necessary to understand and address the root causes
- Triage the areas of remediation process including tracking progress validating resolution efficacy communicating status updates to stakeholders to embed accountability along the process collaborating with other Operational Risk Management (ORM) teams as necessary
- Review quality assurance of documentation and maintenance of records of issues/OREs and remediations to ensure transparency and accountability in the Issue Management and ORE process
- Analyze trends in issues and events to identify potential systemic risks or control weaknesses within corporate function processes
- Support the EndtoEnd (E2E) corporate function issue resolution process embedding accountability and ensuring lessons learned are integrated into future operational risk management (ORM) practices
- Opine on specific control enhancements related to issues
- Engage with key stakeholders including business unit partners and compliance colleagues to facilitate effective issue and ORE management and resolution
- Provide reporting on issue and ORE status trends and outcomes to senior management and governance committees
- Support sharing insights better practices themes etc. across the enterprise
- Drive implementation of new policies and procedures and help educate key partners as the firm strengths the approach to managing Issues and OREs
Required Qualifications:
- 4 Years experience in operational risk management (e.g. within Risk and/or Internal Audit function) Understanding of critical operational risk management lifecycle activities
- Excellent project management communication and interpersonal skills
- Experience in process governance with an understanding of processes that align with policies regulatory frameworks and/or operational standards
- Robust analytical and problemsolving skills with an ability to analyze data identify trends and evaluate risk scenarios effectively
Preferred Qualifications:
- Bachelors Degree in Finance Business Risk Mgmt. or related field; advanced degrees (e.g. MBA MSc) or certifications are advantageous
- Experience managing through change and implementation of new requirements
- Experience in at least one of the following:
- Scoping prioritizing and supporting remediation of operational issues and events
- Investigating and conducting root cause analysis to address repeated operational risk issue types
- Performing quality assurance on documentation of operational risk issues and events
- Overseeing BU remediation process for operational risk issues and events
- Reviewing documentation and maintaining records of operational risk issues and events to ensure transparency and accountability
- Supporting and overseeing the BU E2E issue resolution process embedding accountability and ensuring lessons learned are integrated into future operational risk management practices
- Scoping prioritizing and supporting remediation of operational issues and events
- Experience in financial services industry
Required Experience:
Senior Manager
Employment Type
Full-Time
