B2B Sales Account Manager
B2B Sales Account Manager
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Job Description
Overview:
About Wayfair Professional
Wayfair Professional is a leading B2B sales organization focused on helping businesses create exceptional functional spaces. Since 2012 weve streamlined the procurement process for furniture fixtures and dcordelivering fast reliable and valuedriven solutions tailored to the needs of commercial customers.
We seek a resultsdriven Business Account Manager (BAM) to manage and grow a portfolio of B2B clients within a dedicated industry vertical. While Wayfair Professional supports a broad range of sectorsincluding Office Property Management Construction Interior Design and Accommodationsthis role is designed to build deep expertise and longterm relationships within one specific industry.
As a fullcycle sales role the BAM drives revenue through proactive outreach strategic relationship management and consultative selling. Success in this role depends on strong crossfunctional collaboration and the ability to deliver tailored solutions that address the unique challenges and opportunities within the assigned industry.
What youll do:
- Own and manage a book of highvalue accounts balancing growth retention and reactivation. Many accounts are large or complex requiring strategic sales approaches and seamless crossfunctional collaboration.
- Consistently drive revenue growth across your portfolio by meeting and exceeding quarterly and annual targets.
- Execute proactive highquality customer outreachthrough outbound/inbound calls emails virtual meetings and pipeline managementto deepen account engagement and expand share of wallet.
- Effectively communicate Wayfairs full value proposition including product assortment design services project management and tailored solutionsleveraging crosssell and upsell opportunities aligned to customer needs.
- Partner closely with internal teams (e.g. Service Design and Large Project Solutions) to deliver seamless support and ensure a cohesive customer experience.
- Foster a continuous feedback loop with customers and internal stakeholders to strengthen relationships address challenges and enhance overall account performance.
- Leverage sales tools such as Salesforce Looker and LinkedIn Sales Navigator to track activity forecast revenue and inform strategy. Use performance insights to prioritize initiatives and improve KPIs.
- Build longterm client relationships through strategic consultative sellingcultivating repeat business and maintaining a healthy pipeline of opportunities.
- Manage your time effectively to schedule appointments respond promptly to customer inquiries and support purchases through the Wayfair Professional platform.
- Serve as a subject matter expert on Wayfair Professionals offerings and capabilities using your industry knowledge to advise customers and deliver valueadded solutions.
- Collaborate effectively with colleagues and partner teams to drive outcomes resolve issues and contribute to a highperformance team culture.
- Take a solutionoriented approach to problemsolving ensuring client satisfaction in every interaction.
- Represent the Wayfair brand with professionalism and integrity consistently embodying our People Principles to deliver a firstclass customer experience.
What youll need
- Location: This is a remote work position conducted virtually. Travel: 10 travel can be expected in the event of participation at Trade shows or training.
- Sales Experience: A minimum of 3 years of outbound sales experience with a proven track record of meeting or exceeding KPIs and performance metrics. Strong understanding of the key tenants of a sales process and sales funnel.
- Book Management: Minimum of 3 years of experience managing a large book of business (B2B sales experience preferred).
- B2B Expertise: Proven ability to navigate complex B2B sales cycles conduct business needs analyses and apply sound business judgment.
- Adaptability: Comfortable operating in a fastpaced highgrowth environment with evolving priorities and goals.
- Accountability: Demonstrates ownership over performance with a proactive approach to personal development and alignment with team and business objectives.
- Communication Proficiency: Excellent written and verbal communication skills with the ability to influence and build rapport across customers and internal stakeholders.
- Technical Proficiency: Comfortable using digital tools and platforms including email video conferencing CRM systems (e.g. Salesforce) spreadsheets (Google Sheets/Excel) and productivity tools. Prior experience working remotely and familiarity with AI tools is a plus.
- Schedule Adherence: A standard workday consists of eight hours. Employees outside the Eastern Time Zone (EST) are encouraged to align with EST hours. All BAMs must be available between 7:00 AM and 7:00 PM in their local time zone with a majority of hours overlapping with 9:00 AM to 4:00 PM EST.
- Mandatory Training: Attendance at all training sessions is mandatory and cannot accommodate absences time off or tardiness during the initial training period.
Compensation and Benefits:
- Salary & Bonus Compensation: A performancebased compensation structure is offered including a base salary range of $32400 $38000 per year with adjustments based on geography and cost of living. Firstyear BAMs typically earn between $115000 and $125000 annually (base salary commission) contingent upon performance against sales goals.
- Insurance: Comprehensive Health Dental and Vision insurance coverage options effective on the first day of employment.
- Time Off Options: Immediate accrual of Paid Time Off (PTO) seven paid federal holidays one floating holiday and options for paid/unpaid parental leave.
- 401(k): 401(k) savings plan with a company match of up to 4.
- Employee Discount: Dynamic Wayfair discount for personal purchases.
- Bonuses: Competitive bonus potential based on performance metrics.
- Sales Incentives: SPIFFs and sales contests for additional earning opportunities.
- Tuition Reimbursement: FullTime Employees with at least six months of tenure are eligible for tuition reimbursement of up to $5250 per year for preapproved courses from accredited institutions.
- Referral Bonus: A $500 referral bonus for each eligible referral that is hired.
- Collaborative and Inclusive Environment: Participation in a collaborative work environment and team culture.
About Wayfair Inc.
Wayfair is one of the worlds largest online destinations for the home. Whether you work in our global headquarters in Boston or in our warehouses or offices throughout the world were reinventing the way people shop for their homes. Through our commitment to industryleading technology and creative problemsolving we are confident that Wayfair will be home to the most rewarding work of your career. If youre looking for rapid growth constant learning and dynamic challenges then youll find that amazing career opportunities are knocking.
No matter who you are Wayfair is a place you can call home. Were a community of innovators risktakers and trailblazers who celebrate our differences and know that our unique perspectives make us stronger smarter and wellpositioned for success. We value and rely on the collective voices of our employees customers community and suppliers to help guide us as we build a better Wayfair and world for all. Every voice every perspective matters. Thats why were proud to be an equal opportunity employer. We do not discriminate on the basis of race color ethnicity ancestry religion sex national origin sexual orientation age citizenship status marital status disability gender identity gender expression veteran status genetic information or any other legally protected characteristic.
Your personal data is processed in accordance with our Candidate Privacy Notice If you have any questions or wish to exercise your rights under applicable privacy and data protection laws please contact us at.
Required Experience:
Manager
Employment Type
Full-Time
