Head of Operations Effectiveness
Head of Operations Effectiveness
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Job Description
Head of Operations and Effectiveness
- Drive customer and business outcomes by optimizing sales and service processes and implementing key performance initiatives.
- Lead and coordinate change management initiatives assessing and embedding key changes while proactively driving business transformation.
- Lead effective risk and compliance management balancing operational effectiveness and fostering a strong risk culture.
How will I help
At Westpac Small to Medium Enterprise & Small Business we are dedicated to supporting business customers with local expert bankers who are empowered to meet all their banking needs. Our commitment is complemented by innovative digital and virtual tools that provide unparalleled convenience allowing our customers to focus on their businesses spend quality time with their families and contribute to their communities.
Our priorities are clear:
- Achieving consistent growth across all channels and segments.
- Making every day easy for our bankers and customers.
- Building strong relationships from the very first interaction and at every touchpoint thereafter.
Together we strive to create a seamless banking experience that fosters success and community wellbeing.
The role ofHead of Operations and Effectivenessis to drive the development of key strategies and initiatives and tools to improve the overall performance of the business uplift banker engagement and effectiveness ensure continuous process improvement build strong customer advocacy and ensuring the business proactively meets its key risk outcomes
Whats in it for me
Youll play a significant part of the future of a business that has been around for 200 years. Our purpose is to createbetter futures together. So well back you in the development of your career internal career prospects and flexible working. Youll also keep learning to grown backed by a fantastic team of people with a cando supportive shape your family takes we offer generous paid and unpaid parental leave for your nominated primary and support carers. This includes leave to organise adoptions surrogacy and foster care arrangements. And we continue to pay your super contributions while you take all the time you need to get your new family settled.
What do I need
We are seeking a dynamic and strategic senior leader with a deep understanding of business and small business banking. This role requires a strong capability in relationship management and stakeholder engagement ensuring effective collaboration across various business segments. The ideal candidate will have extensive knowledge of customer needs pain points emerging opportunities market trends and the competitive landscape using these insights to drive impactful business decisions.
As a key contributor to business success you will provide concise and effective recommendations to improve performance and efficiency. Your expertise in strategic project design and delivery will enable you to lead initiatives that balance exceptional customer experiences with desired business outcomes. A proactive and resultsfocused approach is essential ensuring that the organization stays ahead in a rapidly evolving industry.
Risk management is a critical aspect of this role requiring a strong ability to implement and oversee effective risk practices. You will foster a riskaware culture while maintaining operational excellence and business growth. If you thrive in a fastpaced environment and have the leadership skills to influence and drive meaningful change we want to hear from you.
Whats it like to work there
We are a collaborative team of passionate people with a shared ambition to make a difference for our customers our communities and each other. At Westpac making a difference means creating impact unlocking our own and each others passions and transformative success stories to create better futures together.
As well as competitive remuneration and a great culture joining the Westpac family gives you access to a wide range ofemployee benefits to help you manage your priorities whether that means family life work/life balance ambition to grow or all the little perks in between.
Well empower you to shape your career path. Through personalised upskilling mentoring and training opportunities youre in control of where you start and how youll grow.
As an equal opportunity employer we are proud to have created a culture and work environment that values diversity and flexibility and champions inclusion.
Hear from some ofour people and their experiences working with us
How do I apply
Start here. Just click on the APPLY or APPLY NOW button.
At Westpac we are committed to providing a supportive culture and creating diverse inclusive and accessible workplaces branches products and services for our customers employees and community. This role is open to experienced candidates seeking a discussion around workplace flexibility. We invite candidates of all ages genders sexual orientation cultural backgrounds people with disability neurodiverse individuals and Indigenous Australians to apply. If you have questions about the recruitment process please email.
Do you need reasonable adjustments during the recruitment process
We can provide reasonable adjustments for individuals with disability and/or neurodiversity. If you require an adjustment to be made during the recruitment process at any stage please callOption 2.3 or email
Required Experience:
Director
Employment Type
Full-Time
