Parts Counter Associate
Parts Counter Associate
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Job Description
Parts Counter Associate
At Baschmann Services we specialize in the sales rental and service of construction and aggregate equipment. Our mission is to provide exceptional product knowledge and customer service to our customers throughout the Northeast.
Weve been in business since 1986 and recently became part of Contractors Equipment Companies a family owned and operated business with 100 years in the industry. We are a team inspired by a positive culture to build exceptional customer experiences. As we continue to expand we are seeking a talented and detailoriented Parts Counter Associate. This is an opportunity to become part of something big!
Working at Baschmann Services
The ideal candidate will have previous experience in a Parts Store and/or Department product knowledge and a passion for the heavy equipment diesel and/or automotive industries. Qualified candidates will have experience with supporting a fastpaced Parts counter including parts identification sales orders customer service and inventory management. Candidates will also be able to work effectively and independently in a courteous timely and professional manner providing exceptional service and facilitating highquality repairs.
Benefits: We offer competitive pay annual tool allowance uniforms fullyvested retirement plan with company contribution simple IRA premier health insurance with a portion covered by Baschmann Services dental insurance paid time off and New York State paid sick leave.
Pay: Starts at $22 $25 per hour depending on experience
Work Hours: Monday Friday Day Shift with overtime as needed
Job Location: Elma New York
Job Type: FullTime
Job Responsibilities
- Customer Service: Provide exceptional service to customers by assisting them in selecting the correct parts for their heavy equipment needs. Answer customer queries in a courteous and professional manner in person via phone or email. Keep the parts counter and store clean presentable and welcoming to customers.
- Inventory Management: Maintain accurate warehouse inventory levels by ordering parts conducting regular stock checks and managing inventory records. Ensure the availability of commonly required parts and accessories.
- Sales and Promotion: Promote sales of parts and accessories. Inform customers about ongoing promotions or new products. Process sales transactions efficiently.
- Parts Identification and Sourcing: Utilize catalogs computer databases and other resources to identify and locate required parts. Source parts from suppliers if not available in stock.
- Record Keeping: Maintain detailed records of sales orders and customer interactions. Ensure all transactions are accurately recorded in the dealerships database.
- Collaboration and Communication: Work closely with the service department to ensure timely availability of parts for repairs and maintenance. Maintain positive working relationships and facilitate effective communication (verbal and written) with team members other departments and vendors.
- Quality Assurance: Ensure that all parts meet quality standards and specifications. Handle returns or exchanges as per dealership policies.
Qualifications
- Prior experience in a parts store and/or department required. Experience in a heavy equipment diesel automotive agriculture aircraft marine or similar setting preferred.
- Technical aptitude required. Product knowledge is a plus but product training will be provided (including manufacturer training).
- High school diploma or equivalent
- Proficiency in inventory management and basic computer applications
- Excellent customer service communication and listening skills
- Motivated and committed to doing the right thing for our customers
- Ability to multitask and effectively problem solve
- Detail oriented with strong organizational skills
Work Environment
- Involves onsite work primarily at the Parts counter as well as in the Parts Department store/retail area and in the warehouse
- Will collaborate and communicate with service technicians and other team members to resolve technical issues and address customer concerns
- Exposure to heavy equipment including operation of a forklift in the warehouse
Physical & Mental Demands
- Ability to lift up to 50 pounds
- Ability to safely operate a forklift and /or other equipment (training provided)
- Perform extensive standing walking bending stooping and use of hands
- Frequent talking and hearing
- Effectively work with computer programs scanners and other devices
- Effectively read understand and utilize technical manuals
- Effectively apply established protocols in a timely manner
If you have these skills we encourage you to apply today!
Baschmann Services Inc. is an equal opportunity employer. We embrace diversity and are committed to creating an inclusive environment for all employees.
Required Experience:
IC
Employment Type
Full-Time
