Front Desk and Outreach Manager
Front Desk and Outreach Manager
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
$ 50000 - 56000
1 Vacancy
Job Description
Department: University Housing
Appointment Type and Duration: Regular Ongoing
Salary: $50000 $56000
Compensation Band: OSOA04Fiscal Year
FTE: 1.0
Application Review Begins
May 11 2025; open until filled
Special Instructions to Applicants
Please include the following:
1 A current resume/CV and
2. A cover letter and
3. Names and contact information for three professional references one of which includes a current or previous supervisor/manager.
Department Summary
Student Services and Enrollment Managements mission is to build a diverse exceptional and inclusive campus community. The person in this role will work toward this mission in the following ways: Illustrate efforts at awareness and implementation with other individuals in the workplace; act as an advocate to assure efforts toward best practices including support of trainings and serving as a resource for inquiries; act as a supporter to implement policy and/or establish procedures or guidelines for their school/college or VP area/Division; and act as a supporter to implement and/or establish procedures or guidelines for the University.
University Housing a department within the Division of Student Services and Enrollment Management is committed to support student success by cultivating inclusive communities. Our goal is to provide a robust living experience through accessible and affordable stateoftheart housing dining social and academic programs for the entire student body to develop community leaders innovators and changemakers who will enrich the future.
We value equity and inclusion responsibility and integrity innovation and learning and safety and security. University Housing staff work hard to incorporate these values into daily work and practices to ensure an excellent UO experience.
University Housing units which include Business Services Operations Dining Services Facilities Services Promotions & Student Recruitment and Residence Life. University Housing is a $100million dollar educational and business department that is a selfsustaining selfliquidating agency of the University (receives no tuition or tax support for its operating budget).
Living on campus adds tremendous value for students and the University. Students who live on campus their first year have higher grades are retained at the University of Oregon at higher rates graduate at higher rates and graduate more quickly.
Position Summary
This position will manage the Front Desk Services area as well as coordinate and support the outreach efforts for University Housing.
Reporting to the Assistant Director of Residence Life for Occupancy & Outreach the Front Desk and Outreach Manager is responsible for participating in and coordinating recruitment events for University Housing in support for the Division of Student Services and Enrollment Managements efforts. In addition the Manager will have oversight of the customer service interactions with prospective students and families and current residents families and campus partners. This position is critical to the daytoday management and creation of information problemsolving and referrals regarding housing services and programs for students and families departments within University Housing and campus partners. Most importantly this position leads the support staff in assuring that services are delivered in a friendly accurate and courteous manner to promote University Housings mission and statement.
More specifically this position oversees and leads the recruitment and outreach efforts for the department at more than 100 events throughout the year including Duck Preview Days lntroDUCKtion and Admitted Student Days. As a representative of the University this position participates in office and university outreach activities and events speaking to groups of parents students high school counselors members of the community (local and statewide) and members of various civic and professional organizations. This position will also coordinate recruitment and outreach events with the Director of Housing Promotions & Student Recruitment including representing the University at events and the oversight of volunteer and staff participation to support coverage at events.
This position is expected to work independently to maintain service delivery standards and to interpret policies and procedures as it relates to the University Housing mission to support the academic mission of the University. This position requires the ability to communicate effectively with individuals from diverse backgrounds and cultures.
Key Responsibilities Include:
Front Desk Services Management: Oversee the Front Desk Services area ensuring smooth and efficient operations.
Coordinate Recruitment Efforts: Participate in and coordinate recruitment events for University Housing supporting the Division of Student Services and Enrollment Management.
Customer Service Oversight: Lead customer service interactions with prospective students families current residents and campus partners ensuring friendly accurate and courteous service. Work autonomously to maintain service delivery standards.
Information Management: Handle the daytoday management creation and communication of information problemsolving and referrals regarding housing and university services and programs for students and families departments within University Housing and campus partners.
Support Staff Leadership: Guide and support staff to deliver services that align with University Housings mission and values.
Representation at recruitment events may include travel in and around the state of Oregon and occasionally outside of Oregon. This position requires the ability to obtain a UO Drivers Certification for the purpose of driving state vehicles.
Minimum Requirements
Bachelors degree or an equivalent skills experience and education.
Two years professional experience in a position that required customer service administrative functions and/or office management or related fields.
Professional Competencies
Ability to provide effective customer service.
Ability to interpret complex concepts and explain them in a thorough and empathetic manner to others.
Ability to communicate effectively with individuals from diverse backgrounds and cultures.
Ability to interpret policies and procedures as it relates to the University Housing mission to support the academic mission of the University.
Ability to maintain accuracy and attention to detail in both written and oral forms.
Ability to handle pressure and interact appropriately as a representative of University Housing with students and others.
Preferred Qualifications
One year of supervisory or lead work experience.
Experience using information systems including but not limited to Banner Student Information StarRez Microsoft Office Suite including Excel Outlook Word. and other databases.
Experience working with recruitment and training.
Experience with event management; including preparing materials and managing volunteer staff.
Experience working in university housing or other student life.
FLSA Exempt: Yes
All offers of employment are contingent upon successful completion of a background check.
The University of Oregon is proud to offer a robust benefits package to eligible employees including health insurance retirement plans and paid time off. For more information about benefits visit University of Oregon is an equal opportunity affirmative action institution committed to cultural diversity and compliance with the ADA. The University encourages all qualified individuals to apply and does not discriminate on the basis of any protected status including veteran and disability status. The University is committed to providing reasonable accommodations to applicants and employees with disabilities. To request an accommodation in connection with the application process please contact us at or.
UO prohibits discrimination on the basis of race color religion national origin sex sexual orientation gender identity gender expression pregnancy (including pregnancyrelated conditions) age physical or mental disability genetic information (including family medical history) ancestry familial status citizenship service in the uniformed services (as defined in federal and state law) veteran status expunged juvenile record and/or the use of leave protected by state or federal law in all programs activities and employment practices as required by Title IX other applicable laws and policies. Retaliation is prohibited by UO policy. Questions may be referred to the Office of Investigations and Civil Rights Compliance. Contact information related policies and complaint procedures are listed here.
In compliance with federal law the University of Oregon prepares an annual report on campus security and fire safety programs and services. The Annual Campus Security and Fire Safety Report is available online at Experience:
Manager
Employment Type
Full Time
Key Skills
Similar Jobs
Dr. Job is an online platform that connects employers with skilled job seekers, facilitating the search for job opportunities and top talent. Established in 2015. Dr. Job Pro has emerged as the world premier job portal, attracting thousands of job seekers every day from all over the world.
Follow Dr.Job
Dr Job FZ LLC. 2025 © All Rights Reserved