IT Helpdesk Analyst 1
IT Helpdesk Analyst 1
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Salary Not Disclosed
1 Vacancy
Job Description
Overview
Knowledge Services is seeking an IT Helpdesk Support Analyst for a 6month project with the Maine Community College System. Role is open to Maine residents who are able to work 100 onsite in Bangor ME.
Responsibilities
IT Helpdesk Support Analyst Responsibilities:
The Maine Community College System (MCCS) is looking for a fulltime Helpdesk Analyst located at Eastern Maine Community College (EMCC).
Under limited supervision using a high level of judgment this technical services position provides management and troubleshooting of all classroom audio visual and computing equipment.
Provide tier 1 support for enterprise applications and the infrastructure divisions including where appropriate research and proactive maintenance at the assigned colleges.
Perform tier 1 technical support and administrative functions across the complete range of technologies supported by MCCS Information Technology Shared Services requiring a vast knowledge of multiple user and server hardware software and Software as a Service environments.
Responsible for installing configuring and maintaining campus specific software and services based on their college assignment.
Will be onpremise at the EMCC campus in Bangor Maine.
Qualifications
IT Helpdesk Support Analyst Required Skills:
At least 1 years of Helpdesk Support experience
Experience with helpdesk ticketing system
Strong written and verbal communication skills
Preferred:
CompTIA A Certification
MS Teams experience
Associates degree
Knowledge of complex design image creation implementation upgrades management and troubleshooting of computers and labs on all EMCC campuses as well as project management concerning computer/lab replacement cycles.
Ability to coordinate and or perform installations maintenance troubleshooting and repair of desktop and laptop computers at EMCC requiring analysis and resolution.
Ability to keep up to date on current computer technology in order to make informed recommendations regarding policy improvements and future needs in the computer labs in working with faculty and shared services staff.
Ability to plan and assist students and faculty in the labs by demonstrating proper use of the equipment and use of hardware and software.
Skilled in providing support in the research development and maintenance of desktop documentation (how labs are configured).
Ability to communicate effectively orally and in writing
We are an Equal Opportunity Employer. We do not discriminate on the basis of race religion color sex age national origin or disability.
INDIT
ISDPD
Required Experience:
IC
Employment Type
Temp
