Vice President Telephony Infrastructure
Vice President Telephony Infrastructure
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1 Vacancy
Job Description
TransPerfect Is More Than Just a Job
Our greatest asset is our people and nothing is more important to us than ensuring that everyone knows that. Each of our 100 offices has its own individual identity and each also has its own unique rewards.
The Vice President of Telephony Infrastructure oversees and manages the design deployment and ongoing maintenance of the companys global telephony and voice communication systems. This role requires strategic leadership in planning implementing and supporting scalable telephony solutions focusing on reliability security and efficiency. The VP will lead a team of engineers developers and operational staff to ensure the companys telecommunication needs align with business objectives and regulatory requirements.
Key Responsibilities:
Strategic Leadership:
Develop and execute a comprehensive telephony infrastructure strategy that aligns with business goals and supports future growth.
Drive innovation and modernization of telephony systems including cloudbased solutions VoIP SIP trunking and unified communications platforms.
Evaluate emerging technologies and recommend enhancements to existing systems to improve performance and reduce costs.
Collaborate with crossfunctional teams to ensure seamless integration of telephony services with IT security and business applications.
Operational Management:
Oversee the daytoday operations and performance of the global telephony infrastructure including call centers customer service and corporate communications.
Lead incident management ensuring rapid resolution of outages or service interruptions while maintaining high service levels.
Manage vendor relationships including contract negotiations servicelevel agreements (SLAs) and procurement of telecommunication services and equipment.
Ensure 24/7 support availability for critical telephony infrastructure ensuring minimal downtime.
Team Leadership:
Build and manage a highperforming team of telephony engineers and support staff fostering growth and professional development.
Lead and mentor team members in best practices for network and telephony infrastructure performance optimization and security.
Drive a culture of accountability collaboration and innovation within the team.
Budgeting and Financial Oversight:
Prepare and manage the telephony infrastructure budget ensuring costeffectiveness and efficient resource allocation.
Drive initiatives to reduce telecommunications expenses through optimization consolidation and renegotiation of contracts with vendors.
Compliance and Security:
Ensure the telephony infrastructure complies with all regulatory requirements including GDPR PCI DSS and others.
Implement and maintain security protocols to protect sensitive company and customer data ensuring secure communication channels.
Qualifications:
Bachelors degree in Computer Science Telecommunications Information Technology or a related field; Masters degree preferred.
10 years of experience in telecommunications infrastructure with at least 5 years in a senior leadership or executive role.
Strong understanding of VoIP SIP trunking PBX systems cloudbased telephony solutions and unified communications platforms.
Proven experience with telephony systems architecture design and implementation on a global scale.
Excellent knowledge of telecommunications regulations security standards and compliance.
Strong vendor management experience including contract negotiations and service level management.
Demonstrated ability to lead and develop teams in a fastpaced and dynamic environment.
Exceptional problemsolving analytical and decisionmaking abilities.
Strong financial acumen with experience managing large budgets and capital projects.
Preferred Skills:
Experience with cloudbased telephony platforms (e.g. Amazon Connect Twilio or Cisco WebEx Calling).
Knowledge of AIpowered customer service tools and predictive call analytics.
Experience in transitioning legacy telephony systems to modern scalable platforms.
TransPerfect provides equal employment opportunity to all individuals regardless of their race color creed religion gender age sexual orientation national origin disability veteran status or any other characteristic protected by states federal or local law.
Join our innovative achievementdriven culture and you will discover lasting rewards and the opportunity to take your career further than you can imagine. Apply Now!
Required Experience:
Chief
Employment Type
Full-Time
