Customer Support Specialist

Customer Support Specialist

Fulltime USA Sales Location Olathe KS or Grayslake IL Schedule: 10:00am 7:00pm Monday through Friday Pay: Starting at $20 / hour

TVH Parts Co. is seeking a dedicated and experienced Customer Support Representative to join our dynamic team. As a Customer Support Representative you will be the primary point of contact for our valued customers assisting them with inquiries orders and providing exceptional service throughout their experience with TVH Parts Co.

ABOUT TVH

TVH Parts Co. is a globally recognized leader in providing highquality replacement parts and accessories for the material handling and industrial equipment industries. We are committed to delivering exceptional customer service and innovative solutions to our valued clients across the United States.

Our 4600 colleagues are the strength heart and soul of TVH. We are a dynamic team where initiative and entrepreneurship are valued and innovation takes center stage.

YOUR ROLE AND RESPONSIBILITIES

Youll deliver services to customers of the USA Sales channel. This will involve:

Solving customer inquiries about price delivery and part specifications.

Entering orders and return authorizations via phone and email

Develop working relationships with departments across the company

Assist with special project to grow sales revenue

Respond promptly and professionally to customer inquiries via phone email and chat.

Provide accurate information regarding product specifications availability pricing and order status.

Process orders returns and exchanges efficiently and accurately in accordance with company policies and procedures.

Proactively identify and resolve customer concerns and issues to ensure customer satisfaction.

Collaborate with internal teams including sales logistics and technical support to address customer needs effectively.

Maintain uptodate knowledge of company products services and promotions.

Contribute to continuous improvement initiatives by providing feedback on processes and systems.

HOW TO SUCCEED

Were looking for someone who thrives with a wide range of responsibilities. To join us you need:

A minimum of 2 years of experience serving customers via phone and email.

Proven experience in a customer service or support role preferably within a salesoriented environment.

Knowledge and competence in Microsoft Office and/or Google Suite

Knowledge and experience with order entry and navigating web sites

Ability to organize prioritize and multitask in a fast paced changing environment to meet customer demands

Exceptional communication and interpersonal skills with the ability to engage effectively with customers and internal stakeholders.

A positive attitude strong work ethic and a passion for delivering outstanding customer service.

BENEFITS

Youll be part of a peoplecentric culture where your wellbeing matters. Our comprehensive package offers tuition reimbursement and our incredible dollar for dollar 401(k) match up to 6. These benefits are available based on the number of hours you work. At our HQ theres an onsite preschool restaurant and where you can get active or enjoy our regular team gettogethers.

We also offer:

Hybrid work schedule

Opportunities for professional development including access to LinkedIn Learning and many inhouse/external training courses

Easily accessible office location

Fitness/social area employee gardens and more.

PEOPLE ARE AT OUR HEART

TVH is a global business with a family atmosphere where people are at the center. We value clarity mutual respect kindness and open communication. Our people are downtoearth easy to work and engage with. We welcome differences and celebrate new ideas.

TVH is an Equal Opportunity Employer. TVH will not discriminate against applicants based on race color religion national origin sex (including pregnancy and gender identity) sexual orientation genetic information or because they are an individual with a disability or a person 40 years old or older.

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