Account Manager III
Account Manager III
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Job Description
Join our team as a Vice President in Disputes Operations where you will lead a talented group within Global Card Operations.
As a Vice President of Disputes Operations within Global Card Operations you will lead a team dedicated to managing disputes and chargebacks for our clients. You will play a crucial role in ensuring seamless operations driving strategic initiatives and fostering a culture of trust and transparency. Your leadership will be instrumental in enhancing client relationships and promoting the adoption of selfservice solutions.
Job Responsibilities:
- Lead the Dispute Operations team in Tempe overseeing workflow performance management and team development.
- Manage work volumes and ensure adherence to policies and deadlines.
- Collaborate with peer leaders and stakeholders to resolve client issues and drive shared work streams.
- Analyze client data to identify trends and develop strategic departmental initiatives.
- Drive change initiatives and technology enhancements to improve operations.
- Attract develop and retain top talent fostering a diverse and inclusive work culture.
- Build a culture of trust transparency and integrity within the team.
- Identify opportunities for digital tool adoption to enhance client selfservice options.
- Conduct regular client relationship reviews to educate and influence the adoption of selfservice tools.
Required Qualifications Capabilities and Skills:
- Comprehensive knowledge of Treasury Services and/or Custom Card products.
- Experience in data analytics and change management with the ability to present findings.
- Strong influencing skills without direct supervision.
- Proficiency in providing quantifiable management reporting.
- Project management and skills.
- Excellent verbal written interpersonal presentation negotiating and organizational skills.
- Strategic thinking with adaptability to change.
- Demonstrated teambuilding skills and ability to work collaboratively.
- 6 years of clientfacing work experience.
- Experience in delivering coaching and feedback/people management.
Preferred Qualifications Capabilities and Skills:
- Previous team management experience.
- Bachelor of Science or Business Administration degree and/or 6 years of equivalent work experience.
- Proficiency in Google G Suite and Microsoft Office.
Required Experience:
Manager
Employment Type
Full-Time
