Front Desk
Front Desk
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Position Summary:
The Front Desk Agent serves as the first point of contact for our guests providing warm efficient and professional service throughout the guests stay. This role involves handling checkins and checkouts answering questions resolving issues and creating a welcoming environment that reflects the standards of our hotel.
Key Responsibilities:
Greet all guests with a warm sincere welcome and assist them with checkin and checkout processes.
Provide information about the hotel available rooms rates and amenities.
Accurately manage room reservations and cancellations using the hotels property management system (PMS).
Handle guest requests inquiries and complaints promptly and professionally following service recovery procedures when needed.
Ensure the front desk area remains clean organized and presentable at all times.
Process payments post charges and maintain accurate records of transactions.
Coordinate with housekeeping and maintenance teams to ensure rooms are ready and guest needs are met.
Promote upgrades and upsell premium room types when appropriate.
Monitor security and safety of the lobby area and follow emergency procedures if necessary.
Maintain thorough knowledge of all hotel policies procedures and services.
Document guest feedback concerns and resolutions in the complaint file.
Perform shift closing duties including balancing cash drawers and completing reports.
Qualifications:
High school diploma or equivalent required; hospitality or customer service experience preferred
Friendly professional demeanor with strong communication and interpersonal skills
Ability to multitask stay calm under pressure and adapt to changing situations
Proficient with computers and basic office software; experience with PMS (Opera Cloudbeds etc. is a plus
Must be reliable punctual and maintain a professional appearance
Able to work flexible hours including weekends and holidays
Employment Type
Full-Time
