Systems Support Engineer II
Systems Support Engineer II
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1 Vacancy
Job Description
At Red River Managed Services we provide a welcoming and positive workplace where everyone feels valued and able to do their best work fostering a oneteam mentality. Our employees work together to foster wise decisionmaking that relies on data experience and collaboration. We seek selfmotivated individuals who are open to an environment based on this teamwork and shared success.
Our team works directly with our clients to create innovative solutions challenge the status quo and deliver first in class solutions. Our clientcentric culture works to anticipate needs with an urgency to resolve issues and build longterm client relationships.
We aim to expand our growing workforce with passionate individuals who are resilient in the face of uncertainty and possess a creative spirit all while keeping the needs of our clients top of mind to foster individual and organizational success. Interested candidates must possess a desire for growth through continuous learning and feedback.
Ideal candidates will possess the following skills and come prepared to discuss how they have experienced each of these areas in previous roles:
- Collaboration You bring a collaborative spirit to all interactions with others; you work to ensure everyone around you is welcomed and positioned to do their best work; you view every Red River colleague as a member of one team.
- Creativity You welcome new ideas and listen with the intent to understand; you are passionate and persistent in pursuit of innovative solutions; you value brainstorming as an expression.
- Empathy You take the time to understand both the needs of your clients and your team members; you anticipate client needs and address issues effectively; you work to make each client feel valued and understood; you foster loyalty and a longterm relationship.
- Integrity You willingly receive and give feedback; you are open about whats working and what needs to improve; you admit mistakes openly and share learnings widely.
- Judgment You are intentional when making decisions with an aim toward longterm solutions rather than quick fixes; you rely on data training and collaboration with others to inform your decisions.
- Purpose You exhibit courage in searching for the truth; you are willing to risk personal failure to help or challenge the status quo in the pursuit of excellence.
- Resilience You thrive in rapidly changing circumstances; you adapt to change; you know when to include or escalate to others; you embrace a hard challenge.
- Selflessness You are considerate when searching for new and different ideas; you seek whats best for the team and organization; you discern how your actions could affect others; you seek to make those around you successful.
Red River is seeking a Systems Support Engineer II to join our growing team! This position will work onsite with one of our clients in Santa Clarita CA. This person provides premium IT support and workplace technology services to senior executives highprofile employees and key stakeholders within the organization. This role requires strong technical expertise excellent communication skills and a customerfirst approach to ensure seamless technology experiences both for VIP and officebased users.
Our engineers are responsible for maintaining user uptime and improving their computing experiences through effective maintenance problem identification and resolution activities as well as growing and developing the organizations perception by the customer through exceptional customer service. Candidates must be energetic and focused with a strong motivation to learn new technologies management and maintenance processes.
Minimum Education/Certification/Experience Requirements:
Certifications such as ITIL Microsoft Certified: Modern Desktop Administrator Apple ACSP or CompTIA A.
Experience supporting Clevel executivesor highprofile clients and their administrative assistants.
Background in enterpriselevel corporate environments. Expertise in Windows macOS iOS and Androidenvironments.
Strong knowledge of networking VPNs and enterprise securitypractices.
Experience with ITSM tools(ServiceNow Jira etc. and remote troubleshooting tools.
Preferred Education/Certification/Experience:
5 yearsof experience in IT support workplace technology or a related field.
Familiarity with AV systems video conferencing solutions and executive meeting room technology.
Exceptional customer service problemsolving and communicationskills.
Ability to handle highpressure situationsand deliver solutions quickly.
Knowledge Skills and Abilities:
Technical Support & Troubleshooting:
Diagnose and resolve hardware software and networkissues across desktops laptops mobile devices and AV equipment.
Offer proactive maintenanceto prevent IT disruptions including software updates and system optimizations.
Manage and troubleshoot collaboration tools(Microsoft Teams Zoom Slack etc. and productivity applications(Microsoft 365 Google Workspace).
Ensure secure and seamless remote accessfor VIPs using VPNs mobile device management (MDM) and security protocols.
Executive & VIP Support:
Provide onsite and remote IT supportfor board meetings conferences and highprofile events.
Offer personalized IT concierge service including tech training and proactive issue resolution.
Manage and configure highend AV equipment conference room systems and digital displays.
Act as a trusted IT advisor understanding VIPs work styles and technology preferences.
Understand and represent the Red River brand to VIP customers.
Asset & Incident Management:
Validate the inventory of VIP devices ensuring timely upgrades and replacements.
Manage IT incidents and requests using a ServiceNow prioritizing VIP needs.
Coordinate with the Service Delivery Manager vendors and internal teamsfor escalations and advanced troubleshooting.
Security & Compliance:
Ensure compliance with customer IT security policies including data protection and device management.
Educate VIP users on cybersecurity best practicesand implement multifactor authentication (MFA).
Work closely with customer security teams to monitor and mitigate risksrelated to VIP IT usage.
Basic Qualifications:
- U.S. Citizenship Required
Red River offers a competitive salary excellent benefits and an exceptional work environment. You can review our benefit offerings here. If you are ready to join a growing company please submit your resume and cover letter (optional).
EOE M/F/DISABLED/Vet
Red River is an equal opportunity employer. All qualified applicants will receive consideration for employment. Discrimination or harassment based upon any protected characteristics as defined by state or federal law is wholly inconsistent with our company values and will not be tolerated.
In order to ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973 the Vietnam Veterans Readjustment Act of 1974 and Title I of the Americans with Disabilities Act of 1990 applicants that require accommodation in the job application process may contact. PLEASE NOTE: This contact channel is reserved for use by individuals with disabilities who require special accommodations in order to submit an expression of interest in a position within Red River.
Red River does not accept unsolicited resumes from individual recruiters or thirdparty recruiting agencies in response to job postings or otherwise. Placement fees will not be paid to any recruiter unless Red River hasan active agreement in place with the recruiter and such a request has been made by the Red River Talent Acquisition team and such candidate was submitted to the Red River Talent Acquisition Team via our ApplicantTracking System. Any unsolicited resumes or other data submitted to Red River in violation of this policy may be used by Red River without obligation to pay any fees of any kind to the recruiter.
Employment Type
Full-Time
