IM Student Life and Customer Care Internship FMNB
IM Student Life and Customer Care Internship FMNB
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Job Description
Job Summary:
Istituto Marangoni Paris is a Luxury Fashion School looking for a motivated and customerfocused Student Life Intern to join our Student Life and Customer Care department for a 6month internship. As a Student Life Intern you will play a vital role in supporting our vibrant student community by providing highquality customer service and administrative support to around 700 students. Working under the guidance of the Student Life Manager youll help ensure an efficient responsive and welcoming experience for our students.
Missions:
Student Life Service
- Administrative followup of each students documents making sure they have everything required as either an international or European student including French Social Security insurance CVEC etc.
- Managing of the administrative system that organizes the students paperwork
- Serves as a point of contact for student inquiries handling requests via the designated email inbox and guiding students to appropriate resources as needed.
- Supports basic visa inquiries and ensures students receive timely accurate guidance or redirection to the appropriate authorities.
External Partner Relations
- Builds and maintains relationships with insurance partners assisting students with insurancerelated inquiries.
- Aides in finding potential partners in order to improve the student experience
Customer Care
- Ensures continuous and direct customer care service to the students of the Paris Fashion School.
- Plays an active role in helping to organize and support our Welcome Week activities to create a warm and engaging experience for new students.
- Supports IM Life Manager and other school departments with various events for students in both the planning and phase
Internal Communication
- Develops internal communications to students about key information such as social security necessities visa deadlines and school events.
Profile:
Education: Currently pursuing higher education (Bachelors/Masters) in Human Resources Business Administration Education Communication Hospitality or Customer Service are all welcome
Skills:
- Excellent English Language Level
- Strong written and verbal communication skills
- Organization focused and attention to detail
- An eye for efficient and userfriendly processes
- Team spirit and ability to work independently
- Proficiency in office software (MS Office Suite)
- Dynamism and proactivity
- Adaptability and flexibility
Bonus:
- Experience with data analysis especially in educational or administrative contexts
- Previous experience with school clubs or extracurricular programs
Why Join Us:
- An opportunity to discover and immerse yourself in the Customer Care and Student Services fields at a globally recognized institution specialized in luxury
- A supportive and stimulating work environment
- The chance to actively contribute to strategic school processes
- Personalized support to develop your professional skills
Required Experience:
Intern
Employment Type
Full-Time
