Staff Data Scientist
Staff Data Scientist
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Job Description
Job Description
Our Enterprise Machine Learning team enables better decision making throughout the business. The way in which we support our customers complimenting our Product capabilities is data driven and amplified through the use of ML. We use the latest technologies in Machine Learning and AI algorithms to help us on that mission and were passionate about empowering our business teams.
As a Staff Data Scientist on our team youll be responsible for developing products in collaboration with our Data Analysts ML engineers other Data Scientists and business partners and delivering highquality ML and AI solutions at a scale that most companies only dream of.
This position is part of the Enterprise Data & Analytics team a highperformance group chartered with delivering a beautifully simple analytics foundation and service that allows Zendesk to scale with clearly defined consistent metrics and a data architecture that provides all business operations with high quality and timely analytics for optimal decision making. We need a dedicated individual to derive valuable business insights and models which will have a direct impact on our business.
Who you are:
You are someone in tune and empathetic with the varying analytical needs of different stakeholders in the organization. Whether it be data analysts business stakeholders product owners or engineers you understand their unique perspectives and requirements. The ability to strike the right balance among all these stakeholders while also juggling shortterm tasks and longterm scope is an innate skill that sets you apart as the ideal candidate.
Proactively engage with various stakeholders and engineers and build strong relationships
You are an individual driven by natural curiosity with a deep passion for bridging the gap between data science machine learning and business needs.
Your enthusiasm for machine learning and AI technology is infectious and drives you to explore and innovate continuously.
Possessing great communication skills you are comfortable and adept at explaining complex concepts to nontechnical stakeholders ensuring understanding and adoption across the organization.
What you get to do everyday:
Youll have the chance to uncover new opportunities with various stakeholders.
Youll play an active role in determining the scope of these opportunities and lead the effort in estimating the resources and time required to bring these opportunities to fruition.
Utilize statistical analysis and machine learning to address complex business issues and formulate datadriven solutions lead the team to design and implement these solutions at scale.
Youll define and align key metrics related to the efficiency and effectiveness of AI/ML systems based on business impact. Youll monitor these metrics identify any potential issues and proactively suggest solutions to enhance performance.
Liaise with crossfunctional teams to understand and accommodate their needs in data processes and AI/ML solutions.
Implement and promote best practices regarding data contracts to optimize data integrity security and compliance.
What you bring to the role:
BA/BS degree in Computer Science Data Science Statistics or a related field (advanced degree is a plus).
Highly experienced data scientist with a minimum of five years in the field.
Skilled in qualitative analytics predictive modeling and statistical computer languages like R Python SQL.
Indepth understanding of machine learning techniques such as deep learning recommender systems embedding and LLM.
Experienced in working in crossfunctional team environments.
Demonstrated problemsolving skills and business acumen applied to realworld business solutions.
Ability to effectively communicate complex data science concepts to nontechnical stakeholders.
Hybrid: In this role our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection collaboration learning and celebration while also giving you flexibility to work remotely for part of the week. This role must attend our local office for part of the week. The specific inoffice schedule is to be determined by the hiring manager.
The intelligent heart of customer experience
Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.
Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working enables us to purposefully come together in person at one of our many Zendesk offices around the world to connect collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.
Zendesk is an equal opportunity employer and were proud of our ongoing efforts to foster global diversity equity & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race color religion national origin age sex gender gender identity gender expression sexual orientation marital status medical condition ancestry disability military or veteran status or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law please click here.
Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application complete any preemployment testing or otherwise participate in the employee selection process please send an email to with your specific accommodation request.
Required Experience:
Staff IC
Employment Type
Full-Time
