Sr Implementation Manager Business Sales SEGA
Sr Implementation Manager Business Sales SEGA
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Job Description
At TMobile we invest in YOU! Our Total Rewards Package ensures that employees get the same big love we give our customers. All team members receive a competitive base salary and compensation package this is Total Rewards. Employees enjoy multiple wealthbuilding opportunities through our annual stock grant employee stock purchase plan 401(k) and access to free yearround money coaches. Thats how were UNSTOPPABLE for our employees!
This person will support our SEGA vertical Strategic Enterprise & Government AccountsPosition Overview:
We are looking for a dynamic and experienced Senior Implementation Manager to lead highimpact projects drive process innovation and manage complex integration tasks. This role is crucial for ensuring project success through strategic planning project management expertise and exemplary leadership across crossfunctional teams. The ideal candidate will excel in communication stakeholder management and have a proven track record in project and process improvement.
Job Overview
The Senior Implementation Manager (Sr. IM) is a fieldbased project management expert responsible for seamlessly and efficiently transitioning customers from all sales segments to TMobiles suite of solutions. The Sr. IM aims to deliver a worldclass onboarding experience that begins at the start of the sales cycle and concludes after the customers purchase has been fully implemented and is in use. The primary responsibility of the Sr. IM is to own and execute endtoend onboarding and implementation plans for new and existing products services and solutions. The Sr. IM ensures that customers not only transition from competitor products and services to TMobile but also guarantees a seamless experience for end users with zero negative impact to their business.
Job Responsibilities:
Project Leadership:
- Develop and manage customized project plans that align with customer requirements and company objectives.
- Oversee the entire project lifecycle from initiation through to closure ensuring timely delivery and customer satisfaction.
- Update project statuses in realtime manage risks and mitigating issues proactively.
Project Management Expertise:
- Demonstrate deep knowledge of project management methodologies tools and best practices.
- Apply project management skills to troubleshoot and resolve projectspecific challenges optimizing project outcomes.
- Utilize expertise in project scheduling resource allocation and scope management to drive project success.
Project Team Leadership:
- Lead project teams without formal management authority coordinating and directing crossfunctional project resources.
- Foster collaboration among team members ensuring project goals are clearly articulated thoroughly understood and effectively executed.
- Guide project team dynamics facilitating decisionmaking and problemsolving without direct supervisory responsibilities.
Communication and Stakeholder Management:
- Deliver clear concise updates and executivelevel summaries to stakeholders ensuring alignment and informed decisionmaking at all levels.
- Build and maintain strong relationships with crossfunctional teams internally with partners and with clients.
- Conduct regular status meetings project reviews and deliver proactive updates to executives. (Including but not limited to: Project Health dashboards KPIs Strategic Insights & Action Items/Decisions Needed)
Process Improvement:
- Identify opportunities for process optimization implement best practices and streamline workflows for efficiency.
- Develop and document process improvement guidelines utilizing project management methodologies to better standardize operations for complex projects
Documentation and Process Creation:
- Develop essential project documentation including detailed project workflows created in project management tools.
Innovate by creating processes and templates that enhance team productivity and project delivery.
Evidence of :
- Demonstrate a history of proactive leadership successful project management and tangible process enhancements.
- Showcase examples where complex projects were managed using established methodologies.
Main Responsibilities: PreSale 50:
- Engage with customers early in the sales process articulating the value of TMobile implementation services and addressing switching objections.
- Leverage executive presentation and communication skills to meet client needs gaining deep knowledge of their business requirements to build implementation plans.
Implementation 40:
- Lead and complete complex implementations involving matrix management multiple solutions diverse stakeholders and technical challenges.
- Deliver RACI documents customerfacing playbooks detailed project plans risk mitigation test plans and executive updates.
PostSale 10:
- Ensure TMobile delivers on commitments focusing on achieving worldclass CSAT scores in Project Completion & Handoff.
- Facilitate effective customer transition to day 2 support.
Qualifications:
Education:
- Bachelors Degree in Business Analytics Communications or similar (preferred).
- High School Diploma/GED (required).
Experience:
- 8 years in project management implementation or similar roles with significant leadership experience.
- 7 years of business experience including prior project management and/or customer account management in customer service or sales (required).
Skills:
- Mastery of project management methodologies (Agile Waterfall) and tools.
- Exceptional organizational skills with the ability to manage multiple highpriority tasks.
- Strong leadership capabilities in a project environment influencing without authority.
- Excellent verbal and written communication adept at executivelevel interactions.
- Technical proficiency in project management practices and problemsolving.
- Ability to work under pressure meet tight deadlines and adapt communication for diverse audiences.
- Demonstrated strong organizational detailoriented and time management skills.
- Proficiency in MS Office & other tools (Power Automate Flow etc..
- History of creating case studies for future business acquisition.
- Customization of onboarding materials like selfhelp tools templates and playbooks.
- Strategic vision to translate company strategies into initiatives.
- Problemsolving and analysis for root cause and conflict resolution.
- Building effective relationships and influencing across organizations.
- Risk assessment and mitigation capabilities.
- SME level knowledge of solutions technologies systems particularly wireless iOS Android MDM SASE ANS cloud solutions network slicing and emerging technologies.
- Process design and improvement to streamline onboarding experiences.
Certifications: (One or more of the following is highly desirable)
- Project Management Professional (PMP) (preferred).
- Certified Associate in Project Management (CAPM) (preferred).
- Agile Certified Practitioner (PMIACP) (preferred).
- Certified ScrumMaster (CSM) (preferred).
ADDITIONAL GENERAL OR PHYSICAL REQUIREMENTS:
Work Setting: Office environment with travel requirements.
Physical Requirements:
- Seldom stationary standing and moving around the work location.
- Occasional sitting reaching and fine manipulation (keyboarding).
- Never or seldom involves lifting or carrying more than 5 lbs.
Working Conditions:
- Seldom exposure to noise driving or variable temperatures/weather.
General Work Attendance Statement: Regular and consistent attendance as scheduled is required.
At least 18 years of age
Legally authorized to work in the United States
Travel:
Travel Required (Yes/No):Yes 25 frequency domestic overnight travel valid Drivers License needed with x3 years of uninterrupted service.
DOT Regulated:
DOT Regulated Position (Yes/No):No
Safety Sensitive Position (Yes/No):No
The pay range above is the general base pay range for a successful candidate in the role. The successful candidates actual pay will be based on various factors such as work location qualifications and experience so the actual starting pay will vary within this range.
At TMobile employees in regular nontemporary roles are eligible for an annual bonus or periodic sales incentive or bonus based on their role. Most Corporate employees are eligible for a yearend bonus based on company and/or individual performance and which is set at a percentage of the employees eligible earnings in the prior year. Certain positions in Customer Care are eligible for monthly bonuses based on individual and/or team performance. To find the pay range for this role based on hiring location TMobile our benefits exemplify the spirit of One Team Together! A big part of how we care for one another is working to ensure our benefits evolve to meet the needs of our team members. Full and parttime employees have access to the same benefits when eligible. We cover all of the bases offering medical dental and vision insurance a flexible spending account 401(k) employee stock grants employee stock purchase plan paid time off and up to 12 paid holidays which total about 4 weeks for new fulltime employees and about 2.5 weeks for new parttime employees annually paid parental and family leave family building benefits backup care enhanced family support childcare subsidy tuition assistance college coaching short and longterm disability voluntary AD&D coverage voluntary accident coverage voluntary life insurance voluntary disability insurance and voluntary longterm care insurance. We dont stop there eligible employees can also receive mobile service & home internet discounts pet insurance and access to commuter and transit programs! To learn about TMobiles amazing benefits check out.Never stop growing!
As part of the TMobile team you know the Uncarrier doesnt have a corporate ladderits more like a jungle gym of possibilities! We love helping our employees grow in their careers because its that shared drive to aim high that drives our business and our culture forward. By applying for this career opportunity youre living our values while investing in your career growthand we applaud it. Youre unstoppable!
TMobile USA Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age race ethnicity color religion creed sex sexual orientation gender identity or expression national origin religious affiliation marital status citizenship status veteran status the presence of any physical or mental disability or any other status or characteristic protected by federal state or local law. Discrimination retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated.
Talent comes in all forms at the Uncarrier. If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process please let us know by emailing or calling. Please note this contact channel is not a means to apply for or inquire about a position and we are unable to respond to nonaccommodation related requests.
Required Experience:
Manager
Employment Type
Full-Time
