Executive Briefing EBC Manager
Executive Briefing EBC Manager
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Job Description
SLSQ226R312
As an EBC Manager at Databricks you will be a strategic leader responsible for designing delivering and continuously improving highimpact executive briefing experiences for our most important customers and prospects. You will manage the endtoend EBC program at your site curate tailored content and agendas and serve as a trusted advisor to both internal teams and Clevel customer stakeholders. This is a highly crossfunctional role requiring close collaboration with Sales Field Engineering Product Marketing and Facilities to drive business outcomes accelerate product adoption and deepen executive relationships.
You will thrive in our fastpaced collaborative and metricsdriven culture where creativity technical acumen and a customerfirst mindset are essential. If you are passionate about shaping transformative customer experiences and influencing strategic sales opportunities we want to hear from you!
The impact you will have:
- EBC Program Management
- Own and scale the EBC program at your site including demand generation agenda coordination content curation and success reporting.
- Develop and maintain best practices playbooks and operational frameworks for consistent highquality delivery.
- Partner with Facilities and vendors to ensure seamless logistics venue setup and hospitality for onsite briefings.
- Gain an understanding of various partner offerings that enhance the Datrabricks portfolio.
- Keep up to date with the developments in Datrabricks solutions through training and collaborating closely with product field engineering and enablement teams.
- Lead onsite EBCs with customers to ensure they are delivering the ideal customer experience and executed with quality leadership by the account team and content delivery by speakers.
- Briefing Planning &
- Lead the planning organization and of executive briefings for highvalue customers ensuring each engagement is tailored to business needs and sales opportunities.
- Advise account teams on strategy content speakers demos and best practices to maximize the impact of each EBC.
- Lead EBC engagement strategy/calls to gain an understanding of goals and opportunities.
- Recommend / advise on the right strategy and approach including appropriate EBC agenda content that comprehensively covers Databricks solutions to address customer needs and target business outcomes.
- Develop tailored insights and use data/conduct research specific to each account to inform the selection of topics.
- Comprehend the customer business needs and problems addressed by Datrabricks solutions.
- Content Development & Delivery
- Collaborate with Product Marketing and Field Engineering to develop compelling businessoutcomefocused briefing materials including presentations demos and case studies.
- Deliver engaging presentations to executive audiences adapting messaging to industry vertical and customer priorities.
- Customer Engagement & Relationship Management
- Serve as the primary point of contact for customers throughout the briefing process building trust and fostering longterm relationships.
- Gather and synthesize customer feedback and insights sharing actionable recommendations with internal teams to inform product and sales strategies.
- Continuous Improvement & Sales Support
- Analyze EBC outcomes and customer feedback to identify gaps recommend improvements and evolve content offerings.
- Support the Executive Engagement team in enhancing demo and content libraries and develop repeatable best practices for effective customer engagement.
- Provide feedback and coaching to account teams and speakers for continuous improvement.
- Support the Executive Engagement team leadership in enhancing and improving our content and demo offerings based on customer feedback and observations in EBCs.
- Identify and recommend solutions for gaps in the EBC content offerings.
- Evaluate the impact of EBC agendas and develop repeatable best practices for delivering effective customer engagements.
What we look for:
- 6 years of experience in executive briefings meetings management sales enablement or hightouch B2B customer engagement as an Account Executive or Solutions Architect within a technology or enterprise software company
- Proven ability to manage complex programs and multiple concurrent projects in a fastpaced highgrowth environment
- Exceptional written and verbal communication skills with experience presenting to and engaging with Clevel executives
- Strong technical aptitude and the ability to quickly learn and communicate the value of Databricks solutions portfolio
- Experience advising on and developing businessoutcomefocused content and agendas for executive audiences
- Highly collaborative with a track record of working crossfunctionally with Sales Product Marketing and Operations teams.
- Strong project management organizational and analytical skills; metricsdriven and detailoriented
- Customercentric mindset with a passion for delivering worldclass experiences and building trusted relationships
- Creative problem solver and selfstarter comfortable with ambiguity and change.
- Proficiency with Google Suite MS Excel PowerPoint and meeting management tools
- Willingness to travel as needed to support EBCs and executive events in key locations
Required Experience:
Manager
Employment Type
Full Time
