Theatro Customer Success Manager

Company Overview

At Motorola Solutions we believe that everything starts with our people. Were a global closeknit community united by the relentless pursuit to help keep people safer everywhere. Our critical communications video security and command center technologies support public safety agencies and enterprises alike enabling the coordination thats critical for safer communities safer schools safer hospitals and safer businesses. Connect with a career that matters and help us build a safer future.

Department Overview

Job Description

The Customer Success Manager is a key leader for the Customer Success team. In this role you will lead the of our customer success teams ensuring that customers are receiving maximum value from Theatros service. You and your team will drive adoption of the Theatro platform and effectively demonstrate value to the customer. You will work crossfunctionally with other Theatro teams including Sales Product and Data to accelerate usage relay customer needs and increase customer happiness and retention. You will drive success for your team through coaching and strategic planning.

Theatro is a customer successbased technology business and believes strongly in providing the very best service possible to our customers. To that end understanding our customers their needs their business processes and their challenges and then guiding them through successful adoption and the customer journey is key to success.

Responsibilities:

• Attracting hiring and leading a worldclass customer success team

• Supporting CSM teams growth development and successful achievement of goals and targets for retention renewals expansion and upsell

• Increasing overall customer lifetime value through higher product adoption usage customer satisfaction and NPS scores

• Partnering with counterparts in Sales Customer Success and Implementation team to ensure effective success plans are in place for existing and incoming customers

• Partnering with Product on aiding the development and growth of existing and new products for our customers

• Providing operational oversight of the customer portfolio to deliver on targets and KPIs

• Establishing executivelevel customer relationships

• Proactively tracking renewals and partnering collaboratively with crossfunctional teams to ensure successful customer renewals

• Identifying and generating net new upsell revenue from existing customers

Requirements:

• Bachelors degree

• 5 years Experience growing customer happiness adoption and retention

• Experience building and leading high performing teams

• Confirmed ability to drive continuous product value

• Experience developing product usecases with customers

• 3 years of retail knowledge and experience

• Great presence: enthusiastic and high energy but also poised confident and extremely professional

• Ability to think and operate both strategically and tactically

• Successful track record in strategic selling upsell crosssell and renewal process

Travel Requirements:

• Ability to travel up to 50 of the time within North America

• Preferred candidates will live in Texas

#LIRO1

Target Base Salary Range

Consistent with Motorola Solutions values and applicable law we provide the following information to promote pay transparency and equity. Pay within this range varies and depends on jobrelated knowledge skills and experience. The actual offer will be based on the individual candidate.

Basic Requirements

• Bachelors Degree with 4 years of sales/public safety OR 8 years of sales/public safety

Travel Requirements

Relocation Provided

Position Type

Referral Payment Plan

Our :

• Incentive Bonus Plans
• Medical Dental Visionbenefits
• 401K with Company Match
• 10 Paid Holidays
• GenerousPaidTime Off Packages
• Employee Stock Purchase Plan
• PaidParental & Family Leave
• and more!

EEO Statement

Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religion or belief sex sexual orientation gender identity national origin disability veteran status or any other legallyprotected characteristic.

We are proud of our peoplefirst and communityfocused culture empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If youd like to join our team but feel that you dont quite meet all of the preferred skills wed still love to hear why you think youd be a great addition to our team.

Were committed to providing an inclusive and accessible recruiting experience for candidates with disabilities or other physical or mental health conditions. To request an accommodation please email .