Omnichannel Analytics Manager - Design Services
Omnichannel Analytics Manager - Design Services
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Job Description
Wayfair is the destination for all things home and a place that helps everyone anywhere create their feeling of home. Through technology and innovation we make it possible for shoppers to quickly and easily find exactly what they want from a selection of more than 33 million items across home furnishings dcor home improvement housewares and 23000 Suppliers and we served 24 million customers in 2021 alone.
Design Services is seeking a collaborative analyticaloriented manager to help drive the organizations strategic & analytic roadmap. The role will help craft and execute strategy across both Virtual and Physical Retail design programs. While our site and app experience allow for seamless selfservice our highervalue customers benefit from project sales support. Design teams establish relationships with high value customers deliver design plans and mood boards educate customers about Wayfairs assortment services and capabilities and proactively reach out to intercept emerging needs to help them complete their orders and projects.
We seek a motivated manager who will execute omnichannel analytics initiatives end to end and provide key inputs into the programs long term strategic roadmap. This includes setting quarterly targets driving monthly & weekly business reviews to analyze and action against sales trends proactively partnering with Sales Tech and Analytics teams to advance the Design Services agenda and executing medium/longterm initiatives that improve customer and designer experience and optimize workflows (enabled by process and tooling). The role will report to the head of Design Services.
What Youll Do:
- Manage an analyst and support the the growth of virtual & physical retail through advanced reporting and strategic insights:
- Provide weekly / monthly / quarterly updates on business progress and performance against our targets
- Partner with stakeholders to create short and longterm action plans to address underperformance and/or accelerate positive trends with clear asks milestones and deliverables
- Communicate progress and resolutions to partner teams and sales team members
- Provide operational support to improve performance:
- Own and iterate on the Designer and corporate analytics arsenal (e.g. designer scorecards utilization models funnel metrics reporting operational reporting)
- Concept and execute net new analytics/reporting requests from business stakeholders and interpret results to understand business trends and make recommendations
- Act as the tools & tech liaison to the field gathering feedback on tools processes and reporting to synthesize requirements and develop solutions/work with partner teams to develop solutions
- Partner with GPA on foundational data needs to triage data gaps and generate net new reporting when needed
- Partner with GRO on Designer tools and tech to ensure that Designer needs are being met and triage any issues that impede designer efficiency
- Scope and execute medium/longterm projects and initiatives that improve omnichannel operations
- Assist in scoping project initiatives developing clear deliverables organizing resource needs timelines and crossfunctional involvement
- Drive to project deliverables including hitting stage gate milestones preparing / delivering updates to L4 Sales / crossfunctional teammates incorporating feedback
- Coordinate crossfunctional teams and resources assessing and acting on tradeoffs across the business (e.g. across sales programs tech resources)
- Help the business understand how well we are performing against our operational and financial targets
What Youll Need:
- 5 years of experience in analytics reporting strategy & operations consulting or similar roles with a heavy analytics focus and a proven track record of developing actionable datadriven strategies to grow business
- Fluency developing and managing various reporting through tools like SQL GBQ Google Studio/Looker Python etc. (experience with CRM tools like Salesforce Salesloft a plus)
- Ability to synthesize insights from data analysis understanding trends that affect performance in the shortterm and identifying longterm opportunities for improvement
- Ability to set rigorous technical / architectural standards whilst speaking the language of our business partners to influence the strategic direction for reporting analytics and data quality capabilities.
- Strong customer focus and the ability to recognize the impact of decisions on end users (customers and designers) and a pragmatic approach to improving business processes in spy & scalable ways
- Strategic thinking / problem solving with the ability to break down complex/ambiguous problems into logical objectives identify the data sets required to answer business questions/form hypotheses and identify next steps implied by analyses
- Passion for working collaboratively across functions to drive operational improvements and projects. Empathetic with stakeholder (sales team) and partner (sales tech analytics sales performance and training customer experience and journey) needs and perspectives to drive cohesive vision and
- Ability to manage processes efficiently by scoping logical steps from ideation to project completion organizing data / materials for broad understanding synthesizing stakeholder feedback and delivering results on time with high quality
About Wayfair Inc.
Wayfair is one of the worlds largest online destinations for the home. Whether you work in our global headquarters in Boston or in our warehouses or offices throughout the world were reinventing the way people shop for their homes. Through our commitment to industryleading technology and creative problemsolving we are confident that Wayfair will be home to the most rewarding work of your career. If youre looking for rapid growth constant learning and dynamic challenges then youll find that amazing career opportunities are knocking.
No matter who you are Wayfair is a place you can call home. Were a community of innovators risktakers and trailblazers who celebrate our differences and know that our unique perspectives make us stronger smarter and wellpositioned for success. We value and rely on the collective voices of our employees customers community and suppliers to help guide us as we build a better Wayfair and world for all. Every voice every perspective matters. Thats why were proud to be an equal opportunity employer. We do not discriminate on the basis of race color ethnicity ancestry religion sex national origin sexual orientation age citizenship status marital status disability gender identity gender expression veteran status genetic information or any other legally protected characteristic.
Your personal data is processed in accordance with our Candidate Privacy Notice If you have any questions or wish to exercise your rights under applicable privacy and data protection laws please contact us at.
Required Experience:
Manager
Employment Type
Full Time
