Customer Insights Manager Global Logistics
Customer Insights Manager Global Logistics
Posted on :
27-04-2025
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1 Vacancy
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Job Description
Amazon Global Logistics is seeking a Customer Insights Manager to help us uncover customer needs and translate them into actionable insights our internal partners can use to improve our existing products and inform our product roadmap. Our product marketing and engineering partners are eager to hear the insights our team produces. As an ideal candidate you have a deep understanding of traditional market research methods and best practices. You know when its important to be pragmatic in designing and executing market research and when creativity is needed. Youre also interested in pushing the boundaries of research using agile methods while also pursuing continuous improvement as a means to raise the bar on research practices and build scalable programs and process. You are a passionate researcher with uncanny observational and analytical skills an impressive ability to collaborate with other teams and a relentless determination to do what is right for Amazons customers. You work with minimal direction and move quickly while delivering highquality outputs. You will work on overlapping projects so skill in program management is essential.
Key job responsibilities
Work with internal partners and stakeholders to define research needs identify the right research opportunities and roadmap activities.
Combine and distill disparate information sources for holistic insights and connect the what with the so what and now what to drive business impact.
Build scalable and nimble customer insights solutions tools and processes.
Communicate complex concepts clearly and persuasively across different audiences and varying levels of the organization and drive adoption of research findings through wellplanned and cohesive socialization mechanisms.
Own and execute endtoend analyses including scoping design data collection data analysis creation of recommendations and presentation of results to senior leadership.
Perform indepth analyses and deliver key insights in business customer experience and technology areas.
Use insightsdriven recommendations to drive actions that impact Amazon customers.
A day in the life
We execute research to inform future products and services and we dive deep to improve the customer experience of our domestic and imports shippers. Were also builders which means were always looking for ways to make research scalable and efficient. Voice of Shipper team is the singlethreaded owner to embed the voice of our vendors and sellers across all areas of the business through data and anecdotes. We maintain a single source of truth for independent highquality and exhaustive signals from all our customers. We will incorporate VoS insights in all key business forums to support decisionmaking and tradeoffs.
About the team
Global Logistics is part of Supply Chain by Amazon and encompasses a set of supply chain services that get products from manufacturers to customers around the world. We are the first part of the supply chain from the factory door and offer a complete endtoend solution that keeps products in stock provides faster and more reliable shipping and significantly lowers costs. We offer international and domestic logistic solutions. Our crossborder expertise enables Amazons introduction into new markets. Global Logistics cultivates global expansion with the highest standard of quality accountability and transparency. Our multicultural multilingual team works with merchants sellers vendors providers governments and trade officials from the busiest to the most remote locations worldwide applying a global perspective with a local approach.
3 years of program or project management experience
3 years of defining and implementing process improvement initiatives using data and metrics experience
Knowledge of Excel (Pivot Tables VLookUps) at an advanced level and SQL
Experience using data and metrics to determine and drive improvements
Experience working cross functionally with tech and nontech teams
A minimum of 3 years conducting custom primary market research including managing large scale tracking programs
Experience conducting quantitative and qualitative research end to end (designing executing analyzing drafting actionable recommendations and presenting up to senior leadership)
Experience with artificial intelligence (AI) generative AI and/or digital voice assistants; such as through experience in management consulting internet technology retail or market research
Knowledge of key customer experience metrics and methodology (e.g. NPS)
Experience in Logistics industry
Experience in influencing senior leadership through data driven insights
Experience working across functional teams and senior stakeholders
If you are not sure that every qualification on the list above describes you exactly wed still love to hear from you! At Amazon we value people with unique backgrounds experiences and skillsets. If youre passionate about this role and want to make an impact on a global scale please apply!
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $66800/year in our lowest geographic market up to $142800/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on jobrelated knowledge skills and experience. Amazon is a total compensation company. Dependent on the position offered equity signon payments and other forms of compensation may be provided as part of a total compensation package in addition to a full range of medical financial and/or other benefits. For more information please visit This position will remain posted until filled. Applicants should apply via our internal or external career site.
Key job responsibilities
Work with internal partners and stakeholders to define research needs identify the right research opportunities and roadmap activities.
Combine and distill disparate information sources for holistic insights and connect the what with the so what and now what to drive business impact.
Build scalable and nimble customer insights solutions tools and processes.
Communicate complex concepts clearly and persuasively across different audiences and varying levels of the organization and drive adoption of research findings through wellplanned and cohesive socialization mechanisms.
Own and execute endtoend analyses including scoping design data collection data analysis creation of recommendations and presentation of results to senior leadership.
Perform indepth analyses and deliver key insights in business customer experience and technology areas.
Use insightsdriven recommendations to drive actions that impact Amazon customers.
A day in the life
We execute research to inform future products and services and we dive deep to improve the customer experience of our domestic and imports shippers. Were also builders which means were always looking for ways to make research scalable and efficient. Voice of Shipper team is the singlethreaded owner to embed the voice of our vendors and sellers across all areas of the business through data and anecdotes. We maintain a single source of truth for independent highquality and exhaustive signals from all our customers. We will incorporate VoS insights in all key business forums to support decisionmaking and tradeoffs.
About the team
Global Logistics is part of Supply Chain by Amazon and encompasses a set of supply chain services that get products from manufacturers to customers around the world. We are the first part of the supply chain from the factory door and offer a complete endtoend solution that keeps products in stock provides faster and more reliable shipping and significantly lowers costs. We offer international and domestic logistic solutions. Our crossborder expertise enables Amazons introduction into new markets. Global Logistics cultivates global expansion with the highest standard of quality accountability and transparency. Our multicultural multilingual team works with merchants sellers vendors providers governments and trade officials from the busiest to the most remote locations worldwide applying a global perspective with a local approach.
3 years of program or project management experience
3 years of defining and implementing process improvement initiatives using data and metrics experience
Knowledge of Excel (Pivot Tables VLookUps) at an advanced level and SQL
Experience using data and metrics to determine and drive improvements
Experience working cross functionally with tech and nontech teams
A minimum of 3 years conducting custom primary market research including managing large scale tracking programs
Experience conducting quantitative and qualitative research end to end (designing executing analyzing drafting actionable recommendations and presenting up to senior leadership)
Experience with artificial intelligence (AI) generative AI and/or digital voice assistants; such as through experience in management consulting internet technology retail or market research
Knowledge of key customer experience metrics and methodology (e.g. NPS)
Experience in Logistics industry
Experience in influencing senior leadership through data driven insights
Experience working across functional teams and senior stakeholders
If you are not sure that every qualification on the list above describes you exactly wed still love to hear from you! At Amazon we value people with unique backgrounds experiences and skillsets. If youre passionate about this role and want to make an impact on a global scale please apply!
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $66800/year in our lowest geographic market up to $142800/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on jobrelated knowledge skills and experience. Amazon is a total compensation company. Dependent on the position offered equity signon payments and other forms of compensation may be provided as part of a total compensation package in addition to a full range of medical financial and/or other benefits. For more information please visit This position will remain posted until filled. Applicants should apply via our internal or external career site.
Required Experience:
Exec
Employment Type
Full-Time
Key Skills
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