Senior Service Data Analyst
Senior Service Data Analyst
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Job Description
Sabre is a technology company that powers the global travel industry. By leveraging nextgeneration technology we create global technology solutions that take on the biggest opportunities and solve the most complex challenges in travel.
Positioned at the center of the travel we shape the future by offering innovative advancements that pave the way for a more connected and seamless ecosystem as we power mobile apps online travel sites airline and hotel reservation networks travel agent terminals and scores of other solutions.
Simply put we connect people with moments that matter.
Airline industry is going through a drastic transformation in retailing and distribution that requires functional expertise and advanced data analytics to optimize revenue performance and customer experience. Recently introduced concepts of Offer/Order Management and Continuous Dynamic Pricing significantly expand opportunities for engaging with travelers through multiple touch points and creating personalized offers accounting for individual preferences and market context
Job details:
Senior Delivery and Data analysts are members of a technofunctional team specializing in implementing Offer Optimization Pricing Revenue Management and Retailing Products at Airlines. They will also be the Subject Matter Expert on these solutions and will be involved in training airline analysts on the products. The analyst will also expert level statistical analysis data modeling and predictive analysis on strategic and operational problems of airline business. In addition you will source data from multiple different data sources write highquality data manipulation scripts in Python R Big Query etc
Responsibilities:
Will be involved in end to solution implementation life cycle as a Subject Matter Expert (SME) starting from Business Process workshop Training User Acceptance Testing and through transition to customer care
Will develop a thorough understanding of the product from functional business modelling and technical standpoint in order to train airline analysts and also help in solution adoption into customers business processes
Work with airlines to identify opportunities for leveraging data to deliver insights and actionable prediction of customer behavior and revenue performance
Will attend onsite customer meetings and understand customers business processes
Develop data models and algorithms to apply to data sets and run proof of concept studies
Works collaboratively in a team environment with project managers account managers and development resources to meet customer expectations
Will lead the data gathering and data validation process prior to solution implementation phase
Will identify the best practices adopted by customers during the interactions and communicate the same internally to enhance products
Excellent written verbal and communications skills to serve as lead conduit between developers architects designers and with external and internal stakeholders
Operates under general direction with minimal oversight and demonstrates effective teamwork
Ensures that approved methods processes and tools are consistently used
Shall mentor/train new delivery and data analysts on the solution and processes
Preferred Experience / Skills:
5 years of experience in Revenue Management Pricing Data Analytics or related roles
Exposure to Offer Order management Retailing and Airline domain is preferred
Proven Analytical Data and Technical skills
Experience developing customer choice models price elasticity estimation and market potential estimation
Ability to apply modeling and analytical skills to realworld problems
Good understanding of database concepts and working knowledge of Python R SQL or BQ
Bachelors degree or equivalent
Must be organized and be able to multitask and work in all areas as needed
Prior experience/knowledge of working on similar products or airlines is an advantage
Proficient English written and oral communication skills. Command of a second language is an advantage
Identify problems and be able to determine when appropriate escalation is required
Must be willing to travel 20 30 of the time or as per business needs
Preferred Data/Technical Skills
Expert in Microsoft Tools: Microsoft Word Excel PowerPoint
Tools (good to have): SQL Developer MongoDB Studio 3T
Programming languages and other tools: Python R Tableau
We will give careful consideration to your application and review your details against the position criteria. You will receive separate notification as your application progresses.
Please note that only candidates who meet the minimum criteria for the role will proceed in the selection process.
#LIHybrid#LING1Required Experience:
Senior IC
Employment Type
Full-Time
