Customer Care Representative
Customer Care Representative
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Overview
Our experts primarily work with contractors building owners property managers and facilities directors to design and implement reliable life safety solutions.
Job Skills / Requirements
- Answer & resolve customer care calls/emails.
- Process cancelled accounts.
- Approve and submit credits and refunds.
- Review all quotes submitted by Midwest Alarms sales representatives for accuracy.
- Create and update customer account information in account software system for jobs billing and future service requests.
- Create invoices for new and existing customer accounts at the completion of each job.
- Review all customer information and job information at the completion of each job to ensure accuracy.
- As this position develops the employee may be assigned additional duties or special projects as deemed necessary by management.
- Must be able to obtain a specified license to perform work in the life safety solutions industry according to the rules and regulations prescribed by the State in which the department operates.
- A high school diploma or GED
- One to three years basic phone customer service and/or call center experience preferred.
- Strong customer service focus/skills are a must.
- Must be detailoriented and able to handle multiple tasks.
- Strong computer and typing skills with demonstrated experience in Microsoft Office Suite including Word and Excel. Internet skills required.
- Must be able to effectively present information in personal and small group situations; i.e.: customers clients and other employees in the organization.
Education Requirements (Any)
High School Diploma/GED
Additional Information / Benefits
Benefits: Medical Insurance Life Insurance Dental Insurance Paid Vacation Paid Holidays 401K/403b Plan
This job reports to the Customer Care Manager
This is a FullTime position1st Shift.
Number of Openings for this position: 1
Required Experience:
Unclear Seniority
Employment Type
Full-Time
