Front Desk Agent
Front Desk Agent
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Job Title: FRONT DESK AGENT
Department: Lodging
Rate of Pay: $17.00 per hour upgrade commissions
Shift: Variable shifts based on occupancy levels
Coverage required 6:30 am 12:00 am (Shifts typically 9 hours each)
MUST BE AVAILABLE WEEKENDS & HOLIDAYS
PartTime/FullTime Position Year Round Position
FLSA Status: NonExempt/Hourly
SUMMARY
As a Front Desk Agent at Sundance Resort you are the first point of contact for our guests setting the tone for a refined and memorable stay. With grace professionalism and an unwavering commitment to luxury hospitality you will orchestrate seamless arrivals and departures ensuring that every guest feels valued and genuinely welcomed. You will collaborate closely with the Front Office team and supporting outlets to curate exceptional experiences that reflect the warmth and environmental commitment of Sundance.
ESSENTIAL DUTIES & RESPONSIBILITIES
- Elevate the Guest Experience Provide a polished and inviting front desk presence ensuring a refined and warm welcome.
- Deliver WorldClass Hospitality Deliver warm personalized service that embodies the heart of Sundance. Uphold the highest standards of hospitality inspired by Forbes luxury service guidelines ensuring every guest feels valued welcomed and immersed in the beauty of Sundance Resorta Michelin Keyrated destination.
- Personalized Guest Engagement Anticipate and fulfill guest needs with intuition efficiency and a proactive approach.
- Flawless Arrival & Departure Process
- Warmly greet and thank each guest upon arrival and departure.
- Perform precise and efficient checkins and checkouts for Sundance Cottages.
- Coordinate group arrivals and departures seamlessly.
- Obtain complete guest information including valid payment methods.
- Ensure all folios are settled before departure.
- Concierge & Guest Services Excellence
- Assist guests with recommendations and reservations for resort activities (hiking skiing dining spa etc..
- Assist with Concierge duties as needed ensuring accurate and timely fulfillment of guest requests.
- VIP & Repeat Guest Recognition Provide elevated service and thoughtful touches for returning and distinguished guests.
- Flawless Coordination & Communication
- Organize and direct bell staff concierge and switchboard to execute seamless service.
- Stay informed of group activities special requests and resortwide events.
- Coordinate guests needs with other departments to ensure exceptional service delivery.
- ProblemSolving Expertise
- Handle guest concerns with discretion professionalism and efficiency.
- Resolve issues gracefully to maintain the resorts esteemed reputation.
- Financial Accuracy & Responsibility
- Ensure payment is secured and accurately processed for guest folios.
- Maintain a thorough understanding of package codes rates and billing policies.
- Operational Excellence
- Maintain an exceptional knowledge of Sundance Resort its history and its offerings.
- Possess the ability to multitask effectively in both fastpaced and leisureoriented environments.
- Uphold Forbes service standards in every aspect of front desk operations.
- Sustainability & Environmental Awareness
- Support Sundances commitment to land preservation and sustainability.
- Educate guests on environmental initiatives and recycling efforts as needed.
- Know and communicate hours of operation for all resort outlets.
QUALIFICATIONS
- Must perform essential duties satisfactorily. Reasonable accommodations available for disabilities.
- TIPS (Training for Intervention Procedures) certification for onsite alcohol service. (Employee
- responsibility to complete and pay as required by state law).
- Excellent organizational skills. Excellent communication skills task management leadership skills and
- previous front desk experience. Springer Miller System experience helpful.
- Resort experience preferred or 6 months of related experience.
- Computer proficiency in word processing spreadsheets internet navigation and electronic mail. SMS
- knowledge is essential. Able to use 2way radios for communication with other staff.
- Must possess a valid U.S. Drivers License in good standing as determined by Sundances Insurance
- Company guidelines.
- Must stand walk reach stoop kneel and lift up to 50 lbs. 100 lbs. occasionally). Requires close and
- color vision. Standing for 4 hours per shift is expected.
- Must be 21 years of age or older
WORK ENVIRONMENT
While this role is primarily indoors the Front Desk Agent may occasionally be exposed to outdoor weather conditions including snow and cold temperatures particularly when assisting guests. The employee may also occasionally work in elevated areas within the resort. The noise level in the work environment is generally moderate.
BENEFITS:
- Employee discounts on dining and resort amenities
- 401k Match
- Season Pass
DISCLAIMER
This is a general description of this job. All employees of Sundance Mountain Resort will be required to perform any task that is asked of him/her within legal and ethical parameters and company policy.
Required Experience:
Unclear Seniority
Employment Type
Part-Time
