Contracts Implementation Program Manager
Contracts Implementation Program Manager
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Job Description
Job Title: Program Implementation Manager
Job Description/Overview:
Gordian is seeking a detailoriented and selfmotivated candidate to join our Program Design & Contracts (Implementation) team. This team focuses on building relationships with new customers establishing Job Order Contracting (JOC) programs and supporting ongoing customer development and retention. As a key representative of Gordian you will support customers through the transition from the sales cycle to a fully operational JOC program.
Are you a dynamic and experienced individual who manages competing priorities well If so this opportunity may be for you. The ideal candidate will have strong collaboration presentation and interpersonal skills along with a proven ability to build relationships and deliver quality results. The successful candidate will demonstrate software proficiency and strategic thinking in relation to new customers and scaling our business.
This role requires up to 40 travel and experience in construction procurement preferably as a public practitioner. Excellent time management skills and an innovative approach are essential. The Implementation Manager will oversee the program implementation process manage multiple projects simultaneously and continuously seek ways to improve our business practices using the Fortive Business System (FBS) toolkit.
Key Responsibilities:
- Program Implementation Oversight:
- Oversight and responsibility for the entire program implementation process as assigned.
- Utilize internal systems checklists and reporting tools to manage multiple projects and Implementations simultaneously.
- Ensure the delivery of highquality results for our customers and the organization.
- Customer Engagement:
- Represent Gordian to new customers in a professional and competent manner.
- Coordinate develop and guide in person kickoff meetings.
- Build and maintain strong relationships with customers to ensure successful program implementation outcomes.
- CrossDepartmental Collaboration:
- Work across departments internally to ensure successful handoffs and seamless program implementation .
- Collaborate with various teams (sales operations tech dev contractor outreach operations administration Accounts Receivable) to facilitate a seamless implementation process and achieve company deliverables.
- Customer service mindset in every internal interaction.
- Take full ownership of facilitating actions plans and checklist with crossfunctional departments tied to the program implementation of new customers.
- Work with our operations team to complete software setup ensuring seamless integration and functionality for new customers and contractors.
- Facilitate new and existing product demos for new and potential customers.
- Collaboration with additional teams as assigned (within Gordian or FAL group Facilities Assets Lifecycle) to improve our standard of doing business and the customer experience.
- Analysis and Reporting:
- Analyze documents processes and situations to identify areas for improvement using FBS to ensure new customer implementation success.
- Prepare and present reports on implementation status outcomes and lessons learned to internal teams and executive leadership as required.
- Ability to review and understand procurement code (ex. Federal Acquisition Regulations Code of Federal Regulations and cooperative purchasing regulations)
- Software and Systems Management:
- Leverage multiple systems to achieve desired outcomes and ensure project success.
- Demonstrate capabilities to learn and effectively use various software systems relevant to the implementation process.
- Experience with change management workflow mapping UAT (user acceptance) testing and software rollout.
- Standard Procedures:
- Facilitate the standard procedure process with our operations team and new customers.
- Develop an Understanding for the customers processes and identify how Job Order Contracting (JOC) will work within their system.
- Ability to articulate procedures in training sessions or presentations as needed.
- Continuous Improvement:
- Maintain a continuous improvement mindset always looking for ways to enhance our business practices through FBS.
- Conduct sales handoffs midstream and afteraction/implementation reviews to identify lessons learned areas for improvement and process wins to build on.
- Deliver an organized handoff to our operations group as implementation ramps down.
- Provide training and updates to standard business practice as directed
Qualifications:
- Willingness and ability to travel up to 40.
- Highly organized ability to handle competing priorities
- Punctual
- Skill in planning ahead to properly manage workflow
- Software Proficiency experience leveraging multiple systems
- Experience in procurement preferably as a public practitioner.
- Ability to demonstrate integrity within a corporate structure and in a team environment
- Proven ability to work in multiple systems to produce a finished work product
- Excellent presentation skills with the ability to convey information clearly and professionally.
- Strong interpersonal skills to build and maintain relationships with customers and colleagues.
- Ability to demonstrate strong customer service skills along with excellent oral and written communication skills.
- Strong ability to collaborate effectively with internal and external stakeholders.
- Strong work ethic with the ability to get things done as an individual contributor.
- Selfdirected able to complete assignments with limited supervision and independently
- Ability to analyze documents processes and situations to identify areas for improvement.
- Experience leading group meetings identifying key points and establishing action items/next steps.
Preferred Qualifications:
- Bachelors degree in business administration Supply Chain Management or a related field.
- Relevant certifications in procurement or project management (e.g. PMP CPPB DBIA CJE) are a plus.
Fortive Corporation Overview:
Required Experience:
Manager
Employment Type
Full-Time
