Intake and Customer Service Specialist
Intake and Customer Service Specialist
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Job Description
In this rewarding role as an Intake and Customer Service Specialist you will be responsible for performing all tasks and communication related to intake of patient information concerning the service of durable medical equipment and respiratory products and supplies with patients/clients healthcare practitioners and referral sources as it relates to patient services and third party reimbursement. Your strong assessment skills attention to detail and your ability to communicate effectively will be essential to this role. You will work in a fastpaced environment with a collaborative team.
What will you do in this role
- Answer phone calls
- Assist patients over the phone and face to face
- Take and enter orders from physicians and facilities
- Verify eligibility and insurance benefits/coverage
- Discuss financials
- Determine additional equipment needs of patients
- Process invoices and reports
Requirements:
- Associates degree or equivalent experience preferred
- Working knowledge of MS Office Suite (id: Word Excel Outlook)
- Ability to type 55wpm
- Experience with add on selling
- Strong analytical and problem solving skills
- Excellent written and verbal communication skills
- Ability to work independently and within a team
- The ability to multitask and prioritize
- High Attention to Details
- Experience working in healthcare home health or the medical field preferred
WHY HELGET
Helget Home Medical is a Nebraska based Durable Medical Equipment companies with over 50 years of experience serving Nebraska Western Iowa South Dakota Kansas and Missouri. We are committed to providing the highest level of care to our surrounding communities and are a preferred provider for over 300 health insurance carriers. Our mission is to be the first choice for quality medical products and services. We offer competitive compensation flexible working schedule medical and dental insurance 401K with employer match paid holidays PTO and more.
WHAT DO WE VALUE
Commitment & Dedication Honesty & Integrity Team & Service to Others Life Balance Continuous Improvement
- Background investigation(companywide)
- Drug screen(when applicable for the position)
Required Experience:
Unclear Seniority
Employment Type
Full-Time
