Senior Systems Engineer- Data and Reporting

About the Role

We are seeking a Senior Engineer Data and Reporting to establish and lead our enterprise reporting capability across Kinetic IT. This senior role is responsible for developing and maintaining a consistent and scalable approach to operational and service reporting across multiple customer environments supporting a consolidated managed services delivery model.

This role will also enable a Centre of Enablement supporting customer account teams by providing the tools standards templates and technical guidance required to build meaningful datadriven insights that support both operational performance and strategic decisionmaking.

Working closely with the Automation & Orchestration and ITOM Toolset Technical Leads this role will drive integrated reporting solutions that surface data from service management platforms (e.g. ServiceNow) monitoring tools (e.g. LogicMonitor) and automation engines to provide a single view of service health efficiency and improvement opportunities.

Key Responsibilities

Reporting Strategy & Platform Ownership

Define and maintain the overarching data and reporting strategy for National Services ensuring alignment with operational objectives and customer needs.
Select implement and maintain reporting platforms dashboards and data visualisation tools (e.g. Power BI Tableau native ServiceNow reporting).
Establish and maintain reporting frameworks including data models taxonomy and source system integration approaches.

Integrated Reporting & Insights

Collaborate with the Automation & Orchestration and ITOM Toolset leads to develop crossdomain reporting capabilities that drive actionable insights.
Develop standard dashboards and reporting packs across key domains including incidents changes availability capacity performance automation ROI and SLA adherence.
Enable the integration of data from multiple systems (ServiceNow LogicMonitor CMDBs automation platforms) into a unified reporting layer.

Operational Support & Continuous Improvement

Provide Level 3 support and subject matter expertise for reporting platforms and integrations.
Design and implement processes for data quality assurance validation and exception handling.
Champion continuous improvement through reporting that highlights trends root causes and improvement opportunities.

Governance & Standards

Define and enforce standards for report development data definitions metrics and visualisation practices.
Ensure all reporting meets privacy compliance and contractual requirements including support for internal and customer audits.
Maintain clear documentation of data sources metric definitions and reporting logic.

Stakeholder Engagement & Enablement

Act as a trusted advisor to internal and external stakeholders for all things data and reporting.
Conduct enablement sessions provide templates and mentor team members and account teams in reporting best practices.
Collaborate with service delivery managers and customer stakeholders to tailor reporting to contractual and operational needs.

Key Skills & Experience

Strong handson experience with enterprise reporting platforms such as Power BI Tableau or equivalent.
Proven experience developing and supporting data models dashboards and automated reporting workflows.
Familiarity with integrating data from ITSM platforms (e.g. ServiceNow) monitoring tools (e.g. LogicMonitor) and automation engines.
Knowledge of data warehousing ETL processes and APIbased data extraction.
Understanding of IT Operations and Managed Services reporting requirements including SLA KPI and service health metrics.
Demonstrated ability to engage with technical and nontechnical stakeholders and translate data into meaningful business insights.
Strong documentation and standardisation skills with attention to detail and governance.
Experience working in a multicustomer or MSP environment preferred.

Why Join Us

This is a unique opportunity to build and lead a national data and reporting capability working across the entire managed services landscape. Youll have the ability to influence outcomes through enablement leadership and insight not just technology. If youre passionate about data enjoy solving problems and thrive on making information meaningful this role offers significant impact and career growth. Please click apply.