ServiceNow Developer

Development: Design & develop ServiceNow applications and services. This includes creating and configuring Business Rules UI Policies UI Actions Client Scripts and ACLs.

Integration: Develop and maintain integrations between ServiceNow and other systems using SOAP REST and other APIs.

Administration: Perform daytoday administration of the ServiceNow platform including making approved changes to processes and workflows.

Troubleshooting: Identify log and resolve technical issues related to the ServiceNow platform. Provide secondlevel support for incidents and problems.

Upgrades and Patching: Assist with ServiceNow platform upgrades and patches ensuring minimal impact on business operations.

Collaboration: Work closely with stakeholders & the team to gather requirements and ensure that solutions meet business needs. Collaborate with other developers and team lead on projects and initiatives.

Documentation: Create and maintain detailed documentation for developed solutions processes and procedures.

Best Practices: Adhere to and promote best practices in ServiceNow development and administration.

Qualifications

Technical Skills:

Proficiency in JavaScript HTML CSS and other web technologies.

Experience with ServiceNow APIs and integration tools.

Knowledge of relational databases and SQL.

Familiarity with Agile/Scrum methodologies.

Certifications: ServiceNow Certified System Administrator (CSA) is nice to have. Additional ServiceNow certifications (e.g. Certified Application Developer) are a plus.

Soft Skills:

Strong problemsolving and analytical skills.

Excellent written and verbal communication skills.

Ability to work independently and as part of a team.

Attention to detail and a commitment to quality

Skills Specialized Knowledge (Desired):

Direct experience as a ServiceNow Admin and/or Developer configuring core ServiceNow modules including Customer Service Management core ITSM (Change Incident Request) Portal Performance Analytics and APIs.

Familiarity with ITIL

Familiarity with CMDB (including Discovery & Service Mapping) ITOM ATF Now Mobile

Experience working with Business Rules Client Scripts UI Policies UI Scripts UI Actions UI Pages Script Includes Access Control Lists

Experience using HTML CSS JavaScript REST API GraphQL

Knowledge of Active Directory and LDAP. Experience managing users roles groups and ACLs

Experience with iterative and/or Agile Scrum development methodologies

Experience on creation and customization of complex workflows and custom workflow activities

Experience working with Performance Analytics email notifications inbound actions reports gauges and home pages

Experience with ServiceNow Flow designer and Automated Testing framework

Familiarity with integration hubs (SN s IntegrationHub and/or MuleSoft) is a plus

Requirements

Education:

Bachelors degree in computer science Information Technology or a related field (or equivalent experience).

ServiceNow Admin Certification (Desired)

ServiceNow Developer Certification (Good to have)

Experience:

Minimum of 2 years of experience in ServiceNow development including handson experience with ServiceNow modules such as ITSM ITOM HRSD or SecOps.