Workstation Support Technician
Workstation Support Technician
Posted on :
26-04-2025
Employer Active
1 Vacancy
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Monthly Salary
Not Disclosed
Salary Not Disclosed
Vacancy
1 Vacancy
Posted on :
26-04-2025
Job Description
Object Technology Solutions Inc (OTSI) has an immediate opening for a Workstation Support Technician
Location Kansas City MO
Job Description:
The Workstation Support Technician plays a vital role in ensuring the smooth operation and maintenance of an organizations computer workstations and related equipment. This role is responsible for providing technical assistance to end users diagnosing and resolving hardware and software issues and contributing to the overall efficiency of the organizations IT environment. The Workstation Support Technician is a key point of contact for troubleshooting and technical support enabling end users to effectively utilize their workstations and technology tools.
Responsibilities:
Install configure and maintain hardware and software components on company devices.
Provide timely and effective technical support to endusers through various communication channels (inperson remote email phone).
Diagnose and resolve hardware and software problems ranging from basic issues to complex technical challenges.
Assist in the setup and configuration of new workstations including user accounts email and necessary applications.
Respond to and prioritize support requests based on urgency and impact on business operations.
Troubleshoot network connectivity and printerrelated issues.
Maintain accurate records of hardware inventory.
Educate endusers on basic troubleshooting techniques and best practices to minimize technical issues.
Contribute to the development of documentation and guides for common technical procedures.
Maintain accurate records of userreported issues troubleshooting steps taken and problem resolution outcomes in a ticket tracking system.
Stay current with industry trends and advancements in workstation technology.
Other competencies as required by specific assignments may include knowledge of audiovisual systems ruggedized laptops virus kiosks and other equipment.
Qualifications:
High school diploma or equivalent; associate or bachelor s degree in a relevant field preferred.
Proven experience 2 years) as a workstation support technician or in a similar technical support role.
Proficiency in diagnosing and resolving hardware software and network issues in a Windows environment.
Communicate effectively with both technical and nontechnical users providing clear instructions and assistance.
Strong knowledge of operating systems productivity software and office applications.
Familiarity with DNS Active Directory (what it does and how it works) and VPN.
Excellent communication skills both verbal and written with a customeroriented approach.
Ability to adapt to changing priorities and manage multiple tasks in a fastpaced environment.
Strong problemsolving skills and the ability to think critically under pressure.
Adept at working independently as well as collaboratively within a team.
Relevant certifications (e.g. CompTIA A Microsoft Certified Desktop Support Technician) are a plus.
Prior customer service experience including face to face and via phone.
Candidate must have valid state issued driver s license. If required to travel they will drive an Client vehicle.
Soft skills will be considered as well as technical capabilities. Soft skills will include someone that fits in with the team who can work with customers and breakdown complex concepts for users to understand.
Physical Requirements:
The ability to lift and carry computer equipment and peripherals weighing up to 70 pounds.
Comfortable performing tasks that involve bending kneeling and reaching in tight spaces.
Work Environment:
Primarily officebased with onsite visits to different departments and locations.
May require occasional afterhours or weekend support for critical issues or planned system maintenance.
Extensive driving to sites within Client service area (in a client provided vehicle).
About us:
OTSI is a leading global technology company offering solutions consulting and managed services for businesses worldwide since 1999. OTSI serves clients from its 15 offices across 6 countries around the globe with a FollowtheSun model. Headquartered in Overland Park Kansas we have a strong presence in North America Central America and AsiaPacific with a Global Delivery Center based in India. These strategic locations offer our customers the competitive advantages of onshore nearshore and offshore engagement and delivery options with 24/7 support. OTSI works with 100 enterprise customers of which many are Fortune ranked OTSI focuses on industry segments such as Banking Financial Services & Insurance Healthcare & Life Sciences Energy & Utilities Communications & Media Entertainment Engineering & Telecom Retail & Consumer Services Hitech Manufacturing Engineering transport logistics Government Defence & PSUs.
Our Center of Excellence:
Data & Analytics
Digital Transformation
QA & Automation
Enterprise Applications
Disruptive Technologies
Employment Type
Full Time
Key Skills
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