Bioinformatics Scientist DNAnexus Care
Bioinformatics Scientist DNAnexus Care
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1 Vacancy
Job Description
Who We Are
We are scientists engineers cloud experts compliance specialists and thought leaders dedicated to the acceleration of scientific discovery and better healthcare for all. The work we do enables the worlds most important breakthroughs in health sciences the development of lifesaving cures and secure access to the data required for discovery. We are a passionate group constantly providing innovative solutions for our partners as they shape the future of healthcare.
We are a team of deep scientific and computation experts dedicated to helping our partners succeed in their worthy ambitions. We are enthusiastic about innovation and solving complex challenges to empower our Customers to experience more Aha! moments. Our team is growing and were looking for leaders who share our passion for making an impact.
Responsibilities
This is an exciting opportunity to join DNAnexus as a Bioinformatics Scientist within our Global Care organization. As a Bioinformatics Scientist you will be responsible for increasing our Customers utilization of DNAnexus technology solutions. You will do this by providing scientific and technical support equipping customers with the information / tools required to address their healthcare challenges.
Youre a problem solver who is:
- passionate about helping the global community tackle todays bioinformatics and healthcare data challenges
- a team player
- willing to participate on Weekend OnCall Emergency duty (approximately once per six weeks)
- a critical thinker leveraging your problemsolving skills to analyze define and solve complex Customer scientific and technical concerns
- personable and responsive sharing your high technical expertise to our Customers
- able to develop strong interdepartmental collaborations to ensure Customer satisfaction and success
- passionate about fostering Customer relationships
- understand Customer needs and effectively assist with productrelated inquiries
- proficient in troubleshooting technical and scientific challenges and providing highquality resolutions to Customers in a timely manner
- able to develop and maintain internal and Customerfacing product assets (such as online documentation FAQs videos etc.
- experienced in managing Customer engagements cases and providing feedback to the partner departments for continuous improvements in the Customer experience
Qualifications :
- Degree in bioinformatics software engineering or related biotechnology field or equivalent experience.
- Fluency in at least one programming language (Python BASH C Java etc.
- Solid understanding of the concepts of genomics and molecular biology
- Solid understanding of NGS and its application
- Exceptional analytical and problemsolving skills
- Excellent verbal and written communication skills
- Strong ability to work with crossfunctional teams to identify and solve customerrelated issues
- Thrives in a fastpaced teamoriented environment
- Dedicated to providing outstanding customer service
- 12 years experience in a customerfacing role is strongly preferred
- Handson experience with handling and resolving complex technical issues
- Experience with customer relationship management (CRM) software (preferably Salesforce) is strongly preferred
- Highly proficient in the use of office products such as Google Docs Google Sheets and Google Slides
- Familiarity with cloud infrastructure such as AWS or Azure
Desired Skills
Below are the skills that are highly desirable but are not required. DNAnexus will provide the necessary training to qualified candidates:
- Knowledge of secondary or tertiary analysis tools and pipeline tools/development for NGS workflows
- Experience with Docker/Kubernetes
- Experience with WDL
Additional Information :
Headquartered in Mountain View California with over 220 team members across the United States and Europe DNAnexus is experiencing rapid growth and market adoption. With the support of leading investors including Google Ventures and Blackstone and trusted by hundreds of the worlds biomedical leaders the company is at the innovative forefront with our precision health data cloud to drive scientific breakthroughs. If you are interested in joining our team please apply today!
Remote Work :
Yes
Employment Type :
Fulltime
Employment Type
Remote
