Talent Engagement Specialist
Talent Engagement Specialist
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Salary Not Disclosed
1 Vacancy
Job Description
The Talent Engagement Specialist ensures smooth client activity flow at the Career Center by managing front desk operations scheduling appointments and responding to inquiries promptly. They conduct client followups support the Talent Development Specialist Team with outreach efforts and assist with community engagement initiatives. This role includes tracking customer engagement performing administrative tasks coordinating schedules and maintaining a professional welcoming environment. The specialist plays a vital role in fostering client engagement and supporting programmatic goals.
- Greet clients and manage activity flow within the Career Center.
- Support front desk operations by directing inquiries managing customer flow and scheduling client appointments.
- Respond to business phone calls voicemail messages within 24 hours and virtual chat inquiries ensuring participants are directed to appropriate resources or staff.
- Conduct client followup via phone text and email within 24 hours of initial contact to ensure engagement and resolve inquiries.
- Assist the Talent Development Specialist Team by supporting caseload outreach efforts including contacting clients who fail to report for appointments.
- Support community outreach initiatives to promote programs and services.
- Track and report on customer engagement activities to support team goals.
- Perform general administrative duties including copying scanning assembling informational materials or packets and sorting and distributing materials as needed.
- Assist with data gathering for reports using computer systems printed reports or other available resources.
- Conduct additional customer outreach to maintain engagement throughout the service participation process.
- Assist management with scheduling and organizing activities.
- Uphold a friendly professional and welcoming environment for all customers and stakeholders.
- Perform other duties as assigned based on programmatic needs.
Qualifications :
- High School Diploma or General Education Diploma (GED) required; one to two years of clerical and/or customer service experience in an office setting.
- Additional education preferred but not required.
- Proficient in Microsoft Windows and Office Suite (Word Excel PowerPoint).
- Excellent grammar spelling and typing skills.
- Strong interpersonal skills with the ability to communicate clearly and professionally across various platforms (inperson phone virtual).
- Friendly professional demeanor and the ability to engage effectively with customers and team members.
- Ability to maintain confidentiality at all times.
- Experience working in a fastpaced teamoriented and performancedriven environment.
- Exceptional organizational skills with a strong attention to detail.
- Skilled in using various electronic systems to perform duties and manage information.
- Must interact effectively with individuals and groups from diverse backgrounds both oneonone and in group settings.
- Ability to work independently both inperson and remotely while maintaining regular reporting on progress and activities.
- Bi or multilingual skills specifically in Haitian Creole and/or Spanish are highly preferred.
Additional Information :
All your information will be kept confidential according to EEO guidelines. Salary range $19.75 $22.00.
This position is FullTime but temporary through June 30th 2025.
Equus Workforce Solutions is a leading provider of workforce development services in North America. With a dedicated and passionate team Equus puts the industrys best practices to work by focusing on the development design and delivery of demanddriven workforce solutions.
When you join Equus you can expect extensive learning opportunities and networking programs. But most of all you can expect to make a lasting impact on the lives of others.
At Equus we are strengthened by diversity. We are committed to providing a work environment in which everyone is included treated fairly and with respect. Equus Workforce Solutions is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color gender age pregnancy sexual orientation gender identity ancestry religion national origin veteran status physical or mental disability or reprisal or any other characteristic protected under state federal or local law.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
