IT Support Specialist

So what are the main duties of an IT Support Specialist in NetcompanyIntrasoft

• Service desk agent incident agent and analyst problem agent and analyst
• Incident analysis first and secondline customer liaison with the purpose of maximising the first call resolution rate
• First and secondline support: remote and onsite support
• Recording & tracking incident and request information
• Recording & tracking Problem information
• Participating in reconfiguration/installation of PC environment
• Documenting operational support procedures
• Drafting technical content for knowledge database
• IT support specialist must be able to perform all tasks of a service desk operator
• Testing and administration of applications
• Liaising with system administration and database administration for of administration tasks
• ITSS may be asked to fulfil SDO tasks and viceversa.

Qualifications :

What would make you a fit for the role:

• Minimum of 3 years of relevant professional experience in IT Support 
• Fluent in both English/French both written and oral 
• Highly autonomous and broadly IT skilled with problem solving analysis and technical skills
• Very good skills in all of the MS office applications
• Very good skills with end user computers and Windows computers
• Good understanding of the main mobile devices platforms and core mobile applications
• ITIL V4 Foundation Certified (or where absent the certification must be passed within 3 months after the start of the contract)

Additional Information :

Being a part of the Netcompanyntrasoft team you will be provided with:

• The opportunity to work in a modern environment.
• A competitive compensation & benefits package
• Hospitalization plan
• Meal and commuting allowance
• Wellbeing activities (on premises)
• Continuous learning opportunities using the most modern methods (unlimited access to Udemy for Business adhoc trainings)
• A personalized development plan for targeted career growth

If you are looking forward to be part of a diverse environment and have the opportunity to work alongside wellexperienced professionals on challenging largescale projects that directly impact millions of citizens around the globe then this is the place to be!

By joining Netcompany Intrasoft Belgium you will be an integral part of a distinguished team of 600 tech enthusiasts working for international projects primarily within the European Institutions market. Whether youre collaborating with clients on their premises or harnessing the power of cuttingedge technologies at our own facilities youll have the opportunity to shape the future of digital services in an environment that values your ideas and fosters your growth.

#LIOnsite

Our culture

Our people are the most important element of our success. Our work life is well defined by our set of fundamental Values:  submit your CV in English. All applications will be treated as strictly confidential.

Should you be invited for an interview and be considered suitable candidates for the EU project at the first stage we inform you that your CV may be forwarded to the relevant European Organization or third companies consortium members participating in the specific EU project together with NETCOMPANY INTRASOFT for evaluation.

We ensure equal opportunities treatment and consideration to all candidates. Discrimination based on sex racial or ethnic origin religion or belief disability age sexual orientation or marital status physical or mental disability or any other factor protected by applicable laws and regulations is prohibited. As part of the NetcompanyIntrasoft culture we respect human rights and focus on creating a positive workplace where all employees are valued and where diversity and inclusion are a vital part of our our everyday working experience.

Remote Work :

No

Employment Type :

Fulltime