Premier Support Services Engineer 1042 - Department of Technology

Position Description:

The Premier Support team at the Department of Technology provides enterprise class services to San Francisco City departments.  We are a serviceoriented and dynamic group consisting of 8 members with a focus on partnering with our clients to support their missions. Our services include Microsoft Office 365 Azure and other communications tools and services.

We are seeking an experienced systems administrator with a strong background managing services included in the Microsoft Office 365 suite. This position will be responsible for supporting the Citys Office 365 services including Exchange SharePoint OneDrive Teams Power Platform Intune and Azure Active Directory. Additional services are also used in conjunction with Office 365 services such as email authentication (SPF DKIM and DMARC) and thirdparty bulk email providers. Applicants are preferred to have prior experience working in Active Directory Office 365 and Azure.

Additional responsibilities include providing support for the Citys other centralized enterprise platforms to all client departments which may or may not be related to Microsoft Office 365.

Essential Duties:

• Support the Citys Microsoft Azure and Office 365 tenant
• Develop/deploy processes tools and scripts to facilitate system maintenance and administration as needed in various services
• Provide ongoing support to clients leveraging our various services
• Work with vendors to support services and resolve issues
• Onboard departments to enterprise applications and services managed by the Premier Support team
• Provide training at all levels to endusers and other IT administrators
• Provide 24hour oncall support to ensure rapid recovery from software or hardware problems for missioncritical systems and networks.

Job Type:

The Permanent Exempt Full Time position is excluded by the Charter from the competitive civil service examination process and shall serve at the discretion of the appointment officer. The anticipated duration of this project position is thirtysix 36 months and will not result in an eligible list or permanent civil service hiring.

Nature of Work:

Incumbent must be willing to work a 40hour week as determined by the department.  Travel within San Francisco may be required.

Work Location:

Incumbent will conduct the majority of work at the Department of Technology 1 S Van Ness Ave San Francisco CA 94103.  However there may be situations where the incumbent will be required to work at other sites throughout the City of San Francisco as necessary.

This position does not support fully remote work. Employees may be permitted to work a hybrid schedule with supervisor approval after which they must work at least two days in the office every two weeks.

Residency in California is a condition of employment. If offered employment the candidate must be willing to relocate within an agreed upon duration.

Qualifications :

Education:

An associate degree in computer science computer engineering information systems or a closely related field from an accredited college or university OR its equivalent in terms of total course credits/units i.e. at least sixty 60 semester or ninety 90 quarter credits/units with a minimum of twenty 20 semester or thirty 30 quarter credits/units in one of the fields above or a closelyrelated field.

Experience:

One 1 year of experience analyzing installing configuring enhancing and/or maintaining the components of an enterprise network.

Substitution:

Additional experience as described above may be substituted for the required degree on a yearforyear basis (up to a maximum of two 2 years). One 1 year is equivalent to thirty 30 semester units/r fortyfive 45 quarter units with a minimum of 10 semester / 15 quarter units in one of the fields above or a closely related field.

Completion of the 1010 Information Systems Trainee Program may be substituted for the required degree.

Desired Qualifications:

• Experience managing services included in Microsoft Office 365 Azure and Active Directory. Additional desirable skills include ITIL certification Adobe ServiceNow knowledge using PowerShell and project management tools such as Project Online or Microsoft Planner.

Applicants must meet the minimum qualification requirement by the final filing date unless otherwise noted.

One year of fulltime employment is equivalent to 2000 hours. 2000 hours of qualifying work experience is based on a 40hour work week. Any overtime hours that you work above forty 40 hours per week are not included in the calculation to determine fulltime employment.

Additional Information :

Helpful Information

• Information About the Hiring Process
• Conviction History
• Employee Benefits Overview  
• Equal Employment Opportunity 
• Disaster Service Worker
• ADA Accommodation
• Veterans Preference
• Right to Work
• Copies of Application Documents
• Diversity Statement

Compensation: $135954 $171002 (annually) / $65.3625 82.2125 (hourly)

How to Apply:

• Applicants are encouraged to apply immediately as this recruitment may close at any time but not before May 9 2025 at 11:59PM.
  • Your application MUST include a resume.  To upload please attach using the additional attachments function.
  • In additional to submitting your application you MUST submit this supplemental questionnaire: Premier Support Services Engineer 1042 Supplemental Questionnaire

If you have any questions regarding the application process you may contact Jason Wong via email at with questions regarding this opportunity.

Late or incomplete submissions will not be considered. Mailed hand delivered or faxed documents/applications will not be accepted.

Right to Work:

All persons entering the City and County of San Francisco workforce are required to provide verification of authorization to work in the United States.  

The City and County of San Francisco encourages women minorities and persons with disabilities to apply. Applicants will be considered regardless of their sex race age religion color national origin ancestry physical disability mental disability medical condition (associated with cancer a history of cancer or genetic characteristics) HIV/AIDS status genetic information marital status sexual orientation gender gender identity gender expression military and veteran status or other protected category under the law.