Site Experience Coordinator
Site Experience Coordinator
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Job Description
MISSION
The Coordinator Site Experience is responsible for supporting the Site team in delivering an exceptional ecommerce experience driven by data through the bringing together of rich assortments curated product stories search navigation compelling promotions and decision support.
KEY PERFORMANCE METRICS
- Site metrics: Traffic Conversion AOV Revenue.
- Engagement metrics around browse inspiration navigation recommendations content etc.
- Other metrics as needed.
KEY ACCOUNTABILITIES
Functional
- Support site content needs and merchandising of select vertical/campaigns driven by: monitoring of key metrics; merchandising activity and plan; category trends new & hot product releases current events and newsworthy media/trends; integration with overall retail merchandising/marketing planning; and inventory levels/availability
- Support daytoday merchandising programs execute multichannel integration and strategy to achieve business objectives
- Support with day to day tasks across various pods including search tagging hand merchandising list maintenance promo build support
- Assist with key holiday programs across including supporting the French site gifting campaigns promotion and general merchandise verticals.
- Assist in SEO Optimization: Add meta data SEO copy and other content to site experiences
- Act as an advocate for the customer by placing them at the forefront of all decisionmaking and design processes
- Assist in the development and and/or placement of categoryrelated and other promotional online banners
- Proactively identify and anticipate customer expectations and needs
- Embrace and seek out technology that creates high tech and high touch solutions for Indigos customers
- Challenge the status quo by consistently identifying areas for improvement diagnosing issues and working to resolve them
People
- Collaborate with others to create flexible and interactive solutions quickly and easily
- Share technical knowledge with others and actively seek to learn from those more knowledgeable than yourself
- Help others see the impacts of their efforts and proactively engage other functions to get input
- Encourage others to freely share their point of view and be open to feedback
Cultural
- Model Indigos beliefs and convey a positive image in everything you do
- Celebrate diversity of thought and have an open mindset
- Take an active role in fostering a culture of continual learning taking risks without the fear of making mistakes
- Embrace champion and influence change through your team and/or the organization
KEY RELATIONSHIPS
Internal:
- Merchant Teams (General Merchandise)
- Creative Studio Team
- Digital Production Team
- Digital Onboarding Team
- Editorial Team
- Translation Team
- Digital Product Team
External:
- Vendors/Suppliers/Publishers
Qualifications :
Competencies / Skills / Attributes
- Completed College/University education program in business or a related field
- Min. 1 years work experience in a related field with a passion for retail
- Knowledge and proficiency with ecommerce platforms & systems (Shopify Salesforce Commerce Cloud Page Designer)
- Tech savvy with the ability to learn and adapt to new tools quickly
- Advanced knowledge and proficiency with Microsoft Office (Word Excel PowerPoint and Outlook)
- Customer focused with the ability to manage multiple priorities while delivering results
- Strong organization skills with a high attention to detail
- True belief in teamwork and ability to understand the impact of ones actions on another team individual or process
- Works proficiently under condensed timelines
- Selfsufficient and has a strong sense of initiative
Other (travel Bilingual etc.
- Bilingualism in English/French would be an asset
Additional Information :
At Indigo we are committed to our communities our customers and each other; together we can make a positive impact. We know that fostering diversity and inclusion brings out your full potential and creates a joyful and welcoming environment for everyone. We are driven to be an equitable employer which highly values your diverse backgrounds experiences and perspectives. We believe that you in all your uniqueness belong at Indigo. We welcome all applicants and encourage applications from individuals who identify as Black Indigenous a person of colour LGBTQ2 and people with disabilities. Accommodations are available upon request to individuals who selfidentify as having a disability or special need. Please contact Human Resources at if you require an accommodation at any time during the recruitment process.
WELCOME HOME
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
