Director - Global Business Optimization

The Global Business Optimization (GBO) team has a simple mission: we turn massive amounts of data into actionable insights that drive business value. Our analytic consultants and data analysts work with Visas clients and staff to improve portfolio performance program profitability and cardholder experiences. By coupling indepth analysis of cardholder behavior with Visas worldclass products digital offerings and marketing capabilities we ensure our clients programs operate at their peak potential and that cardholders have seamless commerce experiences in both the physical and digital world.

This Director will play a key role on the North America Business Optimization team as the point of contact for all commercial work done in partnership with the NA Visa Consulting and Analytics (VCA) team.  This role will be focused on supporting Visas processing partners but will be accountable for the accurate and timely delivery of the full suite of GBO solutions.  In this role you need to be highly motivated strategic and analytical and expected to deliver thought leadership problem diagnostics and high impact solutions to drive payment success. The Director must be able to develop enduring strategic relationships with clients and across the Visa organization.

Experience utilizing big data is critical to the success of the role as is the ability to deliver effective data visualization and storytelling.  Innovation and a willingness to challenge traditional paradigms are also paramount to the success of the role.

Responsibilities:

• Serve as Visas expert on authorization and authentication and provide recommendations that influence future products and initiatives

• Develop presentations of complex data and content for clients in an accurate understandable and engaging manner

• Lead and deliver advisory engagements to clients through exceptional problem solving data analysis strategic recommendations and executive storytelling

• Present analytic deliverables to external Visa clients colleagues in the analytics team and other internal stakeholders with varying degrees of analytical and technical expertise

• Build analytical tools that provide a holistic view of client performance enabling robust and comprehensive dialogues with clients on performance opportunities and solutions

• Collaborate with VCA practice subject matter experts data scientists Risk and Disputes teams to develop and refine highly relevant new data solutions

• Effectively manage individuals outside of direct reporting lines to ensure on time delivery of content and solutions

• Deliver on the NA Global Business Optimization OKRs

This is a hybrid position. Expectation of days in office will be confirmed by your Hiring Manager.

Qualifications :

Basic Qualifications:
10 or more years of work experience with a Bachelors Degree or at least 8 years of work experience with an Advanced Degree (e.g. Masters/ MBA/JD/MD) or at least 3 years of work experience with a PhD

Preferred Qualifications
12 or more years of work experience with a Bachelors Degree or 810 years of experience with an Advanced Degree (e.g. Masters MBA JD MD) or 6 years of work experience with a PhD
Payments industry experience required (i.e. acquiring issuing processing operations systems etc.
Applied experience running senior level client engagements demonstrating excellence in communication executive presence thought leadership strong client orientation and general management savvy
Substantial problemsolving ability with strategic focus on impacting ROI
High level of proficiency manipulating data from a variety of source big data skills (e.g. Hadoop Hive Spark) and/or SQL skills required
Strong demonstrated experience in strategy business planning revenue service planning & generation and project management
Solid experience translating loose (often nebulous) thoughts into tactical plans
Proven ability to formulate strategy drive change and deliver results across functions is critical
Consulting skills and client engagement capabilities
Strong financial acumen and analytical skills
Strong commercial acumen and solid business judgment
Strong teamwork and collaboration skills with the ability to work effectively with interdisciplinary groups
Excellent written and verbal communication skills
Experience visualizing data with tools like Tableau or Power BI advanced Tableau skills

Additional Information :

Work Hours: Varies upon the needs of the department.

Travel Requirements: This position requires travel 510 of the time.

Mental/Physical Requirements: This position will be performed in an office setting.  The position will require the incumbent to sit and stand at a desk communicate in person and by telephone frequently operate standard office equipment such as telephones and computers.

Visa is an EEO Employer.  Qualified applicants will receive consideration for employment without regard to race color religion sex national origin sexual orientation gender identity disability or protected veteran status.  Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

Visa will consider for employment qualified applicants with criminal histories in a manner consistent with applicable local law including the requirements of Article 49 of the San Francisco Police Code.

U.S. APPLICANTS ONLY: The estimated salary range for a new hire into this position is 137300 to 199050 USD per year which may include potential sales incentive payments (if applicable). Salary may vary depending on jobrelated factors which may include knowledge skills experience and location. In addition this position may be eligible for bonus and equity. Visa has a comprehensive benefits package for which this position may be eligible that includes Medical Dental Vision 401 (k) FSA/HSA Life Insurance Paid Time Off and Wellness Program.

Remote Work :

No

Employment Type :

Fulltime