Front Office Agent FMX
Front Office Agent FMX
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Salary Not Disclosed
1 Vacancy
Job Description
Join our team as a Front Office Agent (F/M/X) at our prestigious hotel in the heart of Amsterdam Netherlands! Were looking for a friendly and professional individual with a hospitality DNA to be the face of our establishment ensuring our guests have an exceptional experience from checkin to checkout.
- Welcome and greet guests upon arrival providing a warm and inviting atmosphere
- Process checkins and checkouts efficiently handling all related paperwork and payments
- Respond to guest inquiries and requests promptly and courteously
- Coordinate with housekeeping and maintenance departments to ensure room readiness and a smoothseamless service
- Handle guest complaints and resolve issues in a professional and timely manner
- Provide information about hotel amenities local attractions and transportation options
- Maintain accurate guest records and hotel information using property management software
- Ensure compliance with hotel standards and safety procedures
Qualifications :
- Previous experience as a Front Office Agent or in a similar role is a plus however a passion for hospitality guest service and eagerness to learn are essential
- Excellent verbal and written communication skills in English; proficiency in additional languages is a plus
- Strong customer service orientation with a friendly and professional demeanor hospitality should be in your DNA :
- Proficiency in hotel management software and property management systems; Opera or Opera Cloud experience is a plus
- Ability to multitask and work efficiently in a fastpaced environment
- Excellent problemsolving skills and attention to detail
- Basic accounting and cash handling skills
- MBO/HBO level of education preferably hotel management or related field
- Flexibility to work various shifts including evenings weekends and holidays
Additional Information :
- Work within a highly motivated and enthusiastic team at one of the bestoperating hotels in Amsterdam
- Receive a competitive salary in line with the Collective Labour Agreement in the Netherlands.
- Opportunity to expand your earnings with our uncapped incentive program based on your upselling and walkin sales
- 8 gross holiday allowance (accrued monthly) paid out in May every year
- 25 vacation days per calendar year on a fulltime basis
- Travel allowance of maximum 150 per month
- Be part of Accors employee benefit system and enjoy discounted rates (including family and friends) all around the world together with 50 discounts on F&B (you will receive a personal card to enjoy these benefits)
- Refer a friend system that gets you 200 per referral after they are employed with us for at least 3 months
- Enjoy yearly staff parties and teambuilding activities to support team cohesion
- Access to a great Learning & Development platform offered by Accor as well as our internal Wizzflix app tailored to departmental needs
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
