InField Excellence Analyst

At AbbVie as we advance our customer engagement model in our local organization we are looking for talent to join our Canadian affiliate to elevate and maximize affiliate performance through Infield team (IFT) excellence models tools and insights.

In this role as a crossfunctional partner you will be responsible for enhancing infield effectiveness and performance in the Canadian affiliate by identifying and leveraging datadriven insights implementing capability enhancements and enabling select IFT planning & processes across the Infield teams. The successful candidate will collaborate with crossfunctional teams in Customer Excellence Business Technology Solutions Commercial Business Units as well as Medical & Market Access to ensure cohesive strategies and aligned implementations.

The incumbent will be based in Montreal and will report into the Lead InField and Brand Excellence within the Customer Excellence division.

Major Responsibilities:

1. Data Analysis and Insight Generation:
   • Analyze comprehensive sales and market data to identify trends opportunities and challenges impacting infield effectiveness.
   • Generate actionable insights that inform strategic decisionmaking and drive performance improvement.
   • Develop and present regular analyses to commercial and sales leaders to support business objectives.
2. Performance Monitoring:
   • Inform and monitor performance metrics to assess the effectiveness of sales and initiatives.
   • Utilize performance data to identify areas of success and opportunities for process refinement.
   • Proactively recommend adjustments and improvements in based on performance analysis.
3. CRM System Optimization:
   • Contribute to the optimization and utilization of CRM systems to enhance data capture accessibility and user experience.
   • Propose initiatives to incorporate CRMderived insights into field strategies improving customer interactions and engagement.
4. Capability Enhancement Implementation:
   • Identify areas for capability enhancement within infield teams.
   • Liaise with global and local stakeholders to understand reflect and align Canadian needs into select global and area capability roadmaps
   • Collaborate to design and implement targeted programs
   • Monitor and evaluate the effectiveness of initiatives adjusting approaches as needed to maximize impact
5. Process Improvement:
   • Contribute efforts to streamline sales related processes and workflows focusing on increasing efficiency and effectiveness.
   • Coordinate the integration of the MultiChannel Cycle Plan to leverage diverse communication channels and maximize reach.
   • Champion continuous improvement by implementing best practices and developing innovative solutions
6. Cross Functional Alignment
   • Partner with Medical Excellence and Market Access Excellence to maximize alignment and approach for common areas of focus within affiliate priorities

Qualifications :

Qualifications:

• 35 years relevant business experience

• Commercial roles within the pharmaceutical industry are a strong asset

• 13 years experience with sales operations and/or commercial data & analytics
• Experience leveraging and/or managing field capabilities such as CRMs & other tools
• Demonstrated analytical skills with ability to translate data to insights
  • Experience with industry data sets (such as IQVIA among others) is a strong asset
• Proven ability to manage multiple priorities with tight deadlines in a fastpaced setting
• Ability to establish mutually productive positive and collaborative internal relationships
• High quality standards with attention to detail
• Technically savvy / proficient in adopting new technologies such as data analytics & visualization CRM AI/ML etc.
• Skilled in Microsoft Office Suite (Loop. CoPilot Outlook PowerPoint Word etc.
  • Advanced proficiency in Excel required
• Excellent communication skills in English and French (verbal and written)
• Bachelors degree in Commerce Science or Health Care.  Degree in a related or equivalent field may also be considered

Additional Information :

AbbVie is an equal opportunity employer and is committed to operating with integrity driving innovation transforming lives and serving our community. Equal Opportunity Employer/Veterans/Disabled. 

US & Puerto Rico only to learn more visit  & Puerto Rico applicants seeking a reasonable accommodation click here to learn more:

Work :

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