Technical Support Advisor
Technical Support Advisor
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1 Vacancy
Job Description
Technical Support Advisor
Can you bring your technical skills to our Customer Support department Join our team based in Willenhall and enjoy a collaborative culture that empowers you to build a career you can be proud of.
What you would do as our Technical Support Advisor
As our Technical Support Advisor you will ensure that all our consumer enquiries are answered in a timely and professional manner to help deliver the best customer experience. A key focus of the role will be in supporting with the installation and fault diagnosis of our Smart Living Products as well as investigating warranty claims.
In this role you will work closely with the product management team to share feedback on trends and product issues.
You would also:
Answer consumer queries and provide technical support on all Yale products.
Advise of stockists and Yale Smart Security Partners in the local area.
Provide the consumer with replacement product when required.
Record all customer data on CRM systems.
Understand Smart & Electronic products including alarms.
The skills and experience you need
We are looking for someone who:
Has excellent customer service skills.
Has experience using Microsoft Office.
Is confident in using CRM & ERP systems.
Has good time management skills and is able to prioritize tasks efficiently.
What we offer
Were passionate about providing amazing opportunities and benefits so you can continue and progress a lifelong career with us heres what we have to offer:
Learning and career development opportunities whether its online learning management training or enhancing your skills.
A competitive salary and incentive schemes.
Variety of benefits including Holiday Flex Cycle 2 Work attractive company pension discount portal recognition scheme and wellbeing program to name just a few!.
We review applications regularly so dont wait
We are building diverse inclusive teams and encourage applications from everyone who can see themselves working with us. Just set up your profile and apply here.
To make sure your personal data is safe we dont look at any applications sent by email or post. If you have any questions about the role or the process email Nadia Aslam Recruitment Business Partner at
Lets create a safer and more open world together!
To find out more about us visit
Who will I be working with
The Residential Business Segment is a complex multichannel multiregion sector encompassing a wide variety of product and customer types. As ASSA ABLOY UKIs largest business segment its a dynamic exciting and rewarding environment in which to grow your career. Full of interesting opportunities to challenge you the Residential Sector is a great place to enhance and develop within a dynamic success driven yet supportive team environment.
We are the ASSA ABLOY Group
Our people have made us the global leader in access solutions. In return we open doors for them wherever they go. With nearly 61000 colleagues in more than 70 different countries we help billions of people experience a more open world. Our innovations make all sorts of spaces physical and virtual safer more secure and easier to access.
As an employer we value results not titles or backgrounds. We empower our people to build their career around their aspirations and our ambitions supporting them with regular feedback training and development opportunities. Our colleagues think broadly about where they can make the most impact and we encourage them to grow their role locally regionally or even internationally.
As we welcome new people on board its important to us to have diverse inclusive teams and we value different perspectives and experiences.
#LIWGIE
Required Experience:
IC
Employment Type
Advisor
