R2RContract and Policy Monitoring Officer

Southend on Sea City Council is a Unitary local authority providing vital services to meet the needs of the local community. We employ around 1800 staff who are working alongside our partners and local communities to deliver the city vision and make lives better for the people of Southend.

Working for Southend on Sea City Council offers a challenging and rewarding career in local government within a collaborative and innovate environment with the benefit of flexible working practices to support a positive work life balance. As a Unitary Authority we are responsible for all local government functions ranging from social services transport public health and parks through to planning trading standards community safety and education so we offer a wide range of career opportunities. The diversity of our economy and communities and investment in a number of exciting regeneration projects makes our Council a great place to work learn and make a difference.

An exciting opportunity has arisen for a contract and policy monitoring officer to join the Home to school travel assistant team on a part time 18.5 hours basis.

As a contract and policy monitoring officer you will be the first point of contact for data input and analysis of performance information in relation to the Education Transport. You will coordinate input and produce performance reports for managers the Senior Management team and the Board providing context as well as statistical data. You will be responsible for the smooth running of the daytoday monitoring and contractual compliance process with regards to all audits and monitoring systems.

You will be responsible for updating and maintaining KPI performance tracking spreadsheets track volumes per service area and review against transport provider calculations. You will liaise with other departments to report on customer feedback including surveys meetings and other consultation exercises. Assist the Contracts and Compliance Lead Officer to put in place systems whereby we can learn from the results.

This role is office based and will involve site visits.

NB: Advertised salary will be pro rata.

To be successful in this role you need to be familiar with Passenger Transport legislation. Working knowledge of contract procedures and contract compliance will be highly desirable for this role. You need to be able to demonstrate excellent organisational and communication skills with good keyboard skills. It is vital that you have clear verbal electronic and written communication skills as you will be liaising with variety of stakeholders across different levels and you must have the ability to multitask and manage conflicting priorities.

You will be expected to drive to various locations in the city and outside to various locations to carry out compliance inspections and attend meetings and training.

Your application will not be considered if you do not have a full and clean driving license access to own vehicle and appropriate business need insurance.

When joining the council you can enjoy a range of benefits including: 25 days annual leave in a full time contract flexible working and excellent training and development opportunities. They are committed to ensuring that you are supported in this varied and challenging role with the appropriate level of training. A full list of benefits provided by Southend Council can be viewed on the Why Work For Us tab.

If you are interested in this role please click apply online to forward an uptodate copy of your CV.

If you would like a copy of the Job Description please click here

Please note: Applications for this vacancy may close prior to the date advertised above so you are advised to apply as soon as you are able to.

SouthendonSea City Council is committed to safeguarding and promoting the welfare of children and vulnerable adults and expects all employees and volunteers to share this commitment. All applicants for this role will require an enhanced DBS already on the update service.