ICT Service Desk Analyst
ICT Service Desk Analyst
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Job Description
We are working closely with Norfolk Constabulary to assist with the appointment of an ICT Service Desk Analyst on a 13month contract likely to be extended at clients discretion. Please apply with your CV for immediate consideration.
Rate of Pay: 22.15 28.67 per Hour
Summary:
We are seeking a proactive and customerfocused IT Service Desk Support Officer to provide highquality firstline support to internal users. This role involves delivering telephone and deskside support resolving technical issues and maintaining accurate records within the Marval call logging system.
Youll be the first point of contact for IT support ensuring incidents and service requests are handled efficiently and professionally to minimise downtime and disruption for the business.
Responsibilities:
- Provide firstline telephone and deskside support to end users across the organisation.
- Diagnose troubleshoot and resolve a wide range of hardware and software issues.
- Log all incidents and service requests in the Marval call management system ensuring accurate and timely documentation.
- Escalate complex issues to secondline or specialist teams as necessary.
- Monitor and follow up on outstanding tickets to ensure timely resolution.
Qualifications:
- Relevant IT qualification (e.g. CompTIA A ITIL Foundation or equivalent).
- GCSEs or equivalent including English and Maths.
Experience Required:
- Experience in an IT support or service desk role.
- Familiarity with call logging or IT ticketing systems (preferably Marval).
Please note:
- You should be available to work immediately or at a short notice.
- You should have right to work in U.K
Disclaimer: Brackenberry Ltd is acting as an Employment Business in relation to this vacancy. We are committed to equality in the workplace and is an equal opportunity employer. Unless otherwise stated all of our roles are temporary though opening assignments can be and often are extended by clients on a longer term basis and can sometimes become permanent.
Important: We will interpret your application as being permission to submit your CV to this role (with the right to represent you) unless you advise us to the contrary. Incase the role requires an enhanced DBS your DBS must be either through us or be accompanied by a subscription to the DBS updating service.
#OR6665
Employment Type
Full Time
