Regional Service Manager

Meet Leaf Home the leading provider of technologydriven home solutions that is on a mission to make homeownership easy. With more than 50 of consumers worried about the cost and effort of home maintenance we focus on delivering remarkable endtoend experiences. Trusted by more than 1 million homeowners across the US and Canada Leaf Home is Americas largest directtoconsumer fullservice provider of branded home services and Home and its products including the patented LeafFilter gutter protection system have earned numerous awards and recognition from Good Housekeeping Qualified Remodeler Angi Consumer Reports This Old House and other consumer review platforms.

Powered by people Leaf Homes innovative products and services are delivered with convenience trust and quality via 200 regional sales and installation offices along with comprehensive field support offices in New York and Hudson Ohio. We believe we win together. Leaf Home has been consistently named one of the fastestgrowing private companies by Inc 5000 and recognized as a top employer benefits of working at Leaf Home are wideranging and include:

Industrybest compensation packages Fully paid health dental and vision insurance 401k with company match Paid Time Off including paid parental leave Individualized career development programs Ondemand lunch program Childcare assistance Free gym membership Employee assistance programs including legal financial planning and counseling Employee discount marketplace Employee Resource Groups such as VetConnect DEI Committee Womens Committee.

Apply today and together we will unlock millions of customers dream homes and your dream career at Leaf Home.

Position Summary: The Regional Service Manager oversees service and installation technicians in a designated territory to resolve service issues and prevent escalated service tickets.

Essential Duties and Responsibilities:

• Drivepositive results through improved scheduling customer dispute resolution and overall improved service quality and quantity.
• Develop new/improved processes as needed.
• Collect and report quality assurance datai.e. daily service reports etc.
• Mentor and lead installation and service teams embodying the role of a people developer.
• Work closely with the escalated service team to resolve tickets as quickly and efficiently as possible.
• Performs other duties as assigned by supervisor.

Experience and Minimum Qualifications:

• Bachelors degree preferred or equivalent combination of education training and experience.
• 3 years of infield service experience with a focus on postinstallation service resolution.
• Excellent customer service skills.
• Ability to juggle various work activities and shift their attention from one task to another to meet the demands of different stakeholders without dropping the ball.
• Ability to thrive in a fastpaced highenergy teamoriented environment and have a roll up your sleeves and win every day mentality.
• Hold oneself accountable and responsible while being selfdriven in accomplishing goals.
• Detailoriented and can focus on the task at hand by finding the most efficient and effective pathway to completion.
• Excellent verbal and written communication skills at all levels to communicate with internal and external stakeholders articulately.
• Ability to logically connect ideas scrutinize and evaluate arguments find inconsistencies and errors in work solve complex problems and engage in reflection.
• Ability to provide timely and empathetic service through all communication channels keeping peer and customer needs first.
• Must hold a valid drivers license.
• Must have reliable transportation to/from job site to perform job duties.
• Must be comfortable ascending and descending ladders of varying heights to perform services.
• Proficiency using Microsoft Office Suite (Outlook Word Excel PowerPoint Project and/or Access).
• Must be legally authorized to work in the country of employment without sponsorship for employment visa status (e.g. H1B status).

Preferred Knowledge Skills Abilities or Certifications:

• Experience leading teams and managing a diverse group of roles and responsibilities.
• Experience working in the home improvement industry.

Travel Requirements:

• 2550 domestic travel required.

Overtime/Additional Hours Requirements:

• Additional hours may be required (exempt positions).

Physical Requirements:

• Field office/manufacturing/construction environment.
• Performs indoor work in a climatecontrolled environment and performs work outside in varying temperatures and climates.
• Medium work. Exerting up to 50 pounds of force occasionally and/or up to 30 pounds of force frequently and/or a negligible amount of force constantly to move objects.

Diversity and Inclusion Statement

Leaf Home is committed to creating a diverse environment and is proud to be an equal opportunity employer. We strive to create an environment that embraces differences and fosters inclusion.

Equal Opportunity Statement

Leaf Home will recruit hire train and promote persons in all job titles without regard to race color ancestry national origin gender identity or expression sexual orientation marital status religion age results of genetic testing veteran status or physical/mental disability (except where the disability prevents the individual from being able to perform the essential functions of the job and cannot be reasonably accommodated in full compliance with the law).

Americans with Disabilities Act Statement and Contact

Leaf Home is committed to honoring the spirit and requirements of the Americans with Disabilities Act. If you require reasonable accommodation in completing this application interviewing completing any preemployment testing or otherwise participating in the employee selection process please direct your inquiries to .