Director Customer Service
Director Customer Service
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
As a Director of Customer Service you will provide strategic leadership and direction to senior managers and highlevel professionals driving exceptional performance and customer service outcomes. You will be responsible for setting the strategic direction ensuring the alignment of customer service initiatives with business objectives and fostering a culture of excellence. Your leadership will play a pivotal role in achieving operational efficiency enhancing customer satisfaction and driving the companys success.
Responsibilities:
Provide strategic leadership to senior managers and highlevel professionals.
Set and oversee the strategic direction for customer service initiatives.
Ensure alignment of customer service goals with business objectives.
Drive performance and accountability across customer service departments.
Foster a culture of excellence and continuous improvement.
Oversee largescale projects and initiatives within customer service.
Collaborate with executive leadership on strategic planning.
Lead change management efforts across customer service functions.
Monitor and analyze key performance metrics to inform strategy.
Represent the customer service function at executive meetings.
Skills:
Executive Leadership: Demonstrated ability in leading senior managers and departments.
Strategic Alignment: Skills in aligning customer service initiatives with broader business goals.
Operational Expertise: Deep understanding of operational efficiency and effectiveness.
Advanced Data Analysis: Proficiency in analyzing and interpreting complex data to guide strategy.
Strategic Planning: Skills in developing and executing longterm strategies.
Change Leadership: Ability to manage and lead significant organizational changes.
Customer Advocacy: Commitment to putting customers at the center of business decisions.
Executive Communication: Capable of effectively communicating with toptier leadership and stakeholders.
Required Experience:
Director
Employment Type
Full-Time
