Strategic Partner Manager

Gorgias is the conversational AI platform for ecommerce that drives sales and resolves support inquiries. Trusted by over 15000 ecommerce brands Gorgias supports growing independent shops to globally recognizable brands.

Built for Shopify and powered by advanced ecommerce integrations Gorgiass conversational AI understands your brand tools policies and customers to drive personalized 1to1 conversations from editing orders and initiating returns to making product recommendations. Gorgias where every customer interaction feels personal support becomes sales and conversations shape success.

Role Overview

Were looking for a Senior Strategic Partner Manager in London to drive success in our EMEA agency partnerships team. In this role youll own relationships with top ecommerce agencies building joint gotomarket strategies driving comarketing and coselling initiatives and creating longterm value for partners and merchants.

This is a revenuefocused position requiring a strategic mindset strong relationshipbuilding skills and a handson approach. Youll attend events network with partners and shape scalable business development initiatives. With solid foundations in place this is a pivotal hire as the EMEA partnerships team enters a new phase of investment and growth.

What Youll Do

• Drive revenue and ARR growth through strategic agency relationships.

• Own and scale Gorgias agency ecosystem in EMEA Shopifys fastestgrowing market.

• Build and execute joint GTM strategies that align with mutual success goals.

• Represent Gorgias at events dinners and inperson partner meetings to build deeper relationships.

• Work with our enablement team to develop and refine partner enablement resources and engagement processes.

• Collaborate closely with Account Managers AEs and sales leadership to influence pipeline and close deals.

• Identify regional growth opportunities and ensure partner alignment from onboarding through activation.
  

Who You Are

• 3 years in partnerships business development or externalfacing SaaS roles (sales customer success etc..

• Deep familiarity with the ecommerce agency ecosystem particularly within Shopify.

• Proven track record of generating revenue through partnerships and joint GTM initiatives.

• Highly organized and datadriven with the ability to work independently in a highgrowth environment.

• Strong ownership mentality you take initiative and thrive in dynamic teams.

• Proficient in tools such as HubSpot Salesforce Crossbeam and PartnerStack.

• Open to 2530 travel for inperson engagements and industry events across EMEA.

• Based in London or the wider UK.

Why Join Us

• Direct ownership of highimpact agency partnerships in a scaling company.

• Learn from experienced partnership leaders whove worked in this very role.

• Work with the top agencies and ecommerce brands in the ecosystem.

• Join a team experiencing 1015 monthovermonth growth.

• Thrive in a culture that values inperson collaboration and longterm relationships.
  

Partnerships at Gorgias

• Agency is the #1 growth channel at Gorgias generating over 25 of all new revenue

• Over 2000 Agency Partners

• Close rate: 40

• Growth: 100 YoY

KPI Structure & Compensation

• Quarterly revenue targets (Closed ARR) with monthly commission payouts.

• Performance measured by revenue generation partnerinfluenced pipeline and activation metrics.

Diversity & Inclusion at Gorgias
We celebrate diversity and are committed to creating an inclusive environment for all employees. We welcome applicants of all backgrounds experiences and perspectives. At Gorgias we believe that diverse teams drive innovation and better decisionmaking. We do not discriminate based on race color religion gender identity sexual orientation disability age or any other protected status.

If you need accommodations to participate in the application or interview process perform essential job functions or access other employment benefits please contact us at . Lets grow together!