Service Supervisor
Service Supervisor
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Job Description
At Dufresne our goal is to create destinations for lifes most meaningful shared moments. Our unrelenting passion for handson service an exceptional shopping experience and strong community relationships is what sets us apart!
If you are guestcentric goaloriented and want to Make Life Better for our guests and our communities then we want you on the Dufresne team.
Dufresne Furniture and Appliances is currently seeking a Service Supervisorfor our Kenora store located at 1077 Railway Street.
As a Service Supervisor you will be responsible for establishing and maintaining Dufresne as the industry leader in customer satisfaction. In this role you will allocate all service expenses and documentation for service guests and vendors providing an excellent guest experience.
Dufresne Furniture and Appliances is committed to investing in our team members; we offer:
- Market competitive salary starting at $50000
- Comprehensive benefits plan assistance program and excellent employee discounts
- Employer Sponsored Retirement Savings Plan
- Career growth and continuous development
- A fun and collaborative working environment
- World class training programs within sales leadership and more
- The opportunity to work with a purposedriven organization that is consistently ranked as one of Canadas Best Managed Companies
As a Service Supervisor you will:
- Provide excellent customer service to internal and external guests
- Answer and return guest calls in a timely and professional manner
- Support guests following the companys resolution process
- Process Extended Warranty claims and recoveries
- Understand and follow all safe work practices and rules
- Ensure that the level of support matches or exceeds guest requirements
- Consistently offer feedback and recommendations regarding customer service or product issues
- Answer guest questions during inhome inspections
- Inspect and manage damaged goods. Assess if product can be repaired or needs to be replaced
- Prepare the schedule for Manifest Transfers
- Assist drivers daily on the inflow of stock and manage and reorder transportation supplies
As a successful candidate you will have the following:
- High School Diploma with 12 years of customer service experience is preferred
- Good computer skills with working knowledge of Microsoft Office products and the ability to learn inhouse computer programs
- Excellent verbal communication skills and telephone etiquette with the ability to negotiate tactfully and act with diplomacy and respect
- Ability to maintain composure and work well under pressure
- Wellorganized with the ability to prioritize multiple tasks
- Effective decisionmaking and problemsolving skills
- Valid Class G Drivers license with a clean Drivers abstract
- A Criminal Record Check will be required
Required Experience:
Manager
Employment Type
Full-Time
