Customer Service Rep-
Customer Service Rep-
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
JOB SUMMARY:
Customer Service Representative ensures program quality and compliance. CSR will focus on greeting patients answering phone calls scheduling appointments managing patient records verifying insurance information checking patients in and out collecting copays and maintaining the cleanliness and organization of the reception area.
ESSENTIAL JOB FUNCTIONS:
- Answers and appropriately screens and routes telephone calls.
- Greets clients and informs clinician of clients arrival.
- Collects client copays and distributes Metro Cards if applicable.
- Confirms/schedule client appointments for CCBHC HPC CFTSS.
- Schedules clients next psychiatric/therapy appointment as per request.
- Pulls client charts for clinicians.
- Maintain chart room.
- Files types fax and copies all necessary material for clinicians.
- Provides documents to requested parties.
- Verifies clinicians daily billing encounter forms with schedule.
- Participate in teambased Clinic meetings
- Keep track of no shows and reach out to clients.
- Keep track of billable encounters.
- Assistwith prior authorizations.
- Escort clients to telehealth offices in the Hub and ensure they connect with Providers.
- Enters clinicians weekly schedule into the computer and on daily calendar.
- Completes work within authorized time to assure compliance with clinic standards.
ESSENTIAL KNOWLEDGE SKILLS AND ABILITIES:
- Committed to equity diversity inclusion and belonging and active promotion of the ICL values and goals.
- Demonstrates knowledge of and supports clinic mission vision and value statements standards and the code of ethical behavior.
- Ability to work under stress.
- Ability to think clearly with interruptions.
- Ability to meet deadlines.
- Ability to process verbal information and input this information into computer system.
- Ability to prioritize think logically and follow procedures and complex instructions.
- Ability to master basic math skills
- Ability to effectively communicate and interact with clients; staff; colleagues; public; and other agencies and their staff.
QUALIFICATIONS AND EXPERIENCE:
Education: Successful completion of high school. Training and Experience: Must be able to type 35 wpm and operate a personal computer. Job Knowledge: Must have knowledge of Medicaid Medicare and thirdparty requirements. Superior written and verbal communication skills are a must.
Spanish Bilingual preferred.
Employment Type
Full-Time
