With over 50 stores and the largest avocational cooking program in the US Sur La Table offers an unsurpassed selection of exclusive and premiumquality goods for the kitchen and tableand the culinary expertise and inspiration to go along with it. Whether the job entails interacting with our customers driving digital growth or providing vital behindthescenes support were all here for the same reason to roll up our sleeves and create happiness through cooking and sharing good food.
Position Overview
The Resident Chef plays a key role in inspiring customers throughout every stage of their culinary experience by leading engaging cooking classes fostering an enthusiastic and knowledgeable team and overseeing the success of the instore culinary program. This role requires a blend of culinary talent business acumen and teaching skills to drive sales enhance customer #bestincenter experience and build a highperforming culinary team.
Key Responsibilities
Leadership & Team Development
Recruit develop and retain a highperforming team to meet the business needs of both culinary and retail.
Lead coach and inspire associates to exceed performance expectations and uphold a positive team culture
Conduct regular performance evaluations provide feedback and create development plans to support individual and team growth.
Customer Experience & Brand Representation
Create a welcoming and inspiring environment that enhances customer loyalty.
Ensures an outstanding cooking class experience in every session by following provided recipes and game plans while holding employees accountable for quality and .
Work with store leadership to increase foot traffic and store engagement through cooking classes and private events.
Remain knowledgeable by staying uptodate on products utilizing available training and seeking additional resources as needed.
Ensure exceptional customer experience by leading a customerfocused culture.
Oversees addresses and takes responsibility for all customer feedback related to the culinary program to maintain satisfaction and loyalty.
Sales & Business Performance
Drive sales growth by developing and implementing strategies to enhance the culinary business.
Analyze key performance metrics daily and leverage insights to optimize store performance.
Ensure achievement of sales goals and financial targets through effective merchandising marketing and customer engagement.
Operations & Compliance
Oversee daily store operations ensuring compliance with company policies and procedures.
Ensure adherence to health safety and food sanitation regulations
Maintain accurate inventory levels minimize shrink and control supply and culinary expenses.
May handle liquor wine and beer in compliance with state and location alcohol regulations company policies including enforcing age restrictions.
Ensure store safety and cleanliness addressing any maintenance needs promptly.
Maintains the accuracy and integrity of employee records including but not limited to time and attendance data food safety certifications and personal information.
Adhere to applicable wage and hour laws. Accurately records time worked according to SLT Policy.
Models and ensures all Sur La Table policies and standard operating procedures (SOPs) are communicated effectively to associates maintained and consistently followed.
Physical Requirements
Ability to communicate verbally and work cooperatively with associates and customers
Ability to remain standing for up to 5 hours at a time
Ability to move about the store coaching and directing associates and/or class participants while selling to customers
The capability to accurately perceive and differentiate variations in intensity or quality of flavors or odors or to identify specific tastes or scents using the tongue or nose.
Ability to grab reach push pull bend stoop kneel and crouch in order to demonstrate retrieve and/or replenish merchandise and/or cooking equipment.
Ability to use hands to seize hold grasp turn or otherwise in order to chop whisk slice stir juice and/or demonstrate other techniques.
Ability to lift and/or move merchandise weighing up to 50 lbs.
Ability to ascend/descend ladders to retrieve and/or move merchandise
Ability to operate a computer POS system keyboards merchandise scanners and mouse to accomplish work
Workweeks are expected to be between 46 and 48 hours with the ability to have a flexible schedule including nights weekends and holidays
Regular and predictable attendance with the flexibility to adjust class assignments based on demand ensuring 68 classes are taught per week.
Ability to work in a variable kitchen environment included but not limited to open flames hot surfaces temperature variations various food allergens both physical and airborne
Qualifications & Experience
Culinary degree of equivalent culinary technique driven experience considered in lieu of degree.
12 years experience as a culinary instructor.
34 years of progressively responsible kitchen management experience.
Valid Food Manager Certification.
Proven track record of achieving sales and motivating high performing sales teams while meeting operational goals.
Strong leadership skills with the ability to inspire develop and retain a high performing team.
Excellent communication problemsolving and decisionmaking abilities.
Passion for community engagement and providing exceptional customer experiences.
Proficiency in Microsoft Office Suite.