Brand Specialist - Victorias Secret Liverpool
Brand Specialist - Victorias Secret Liverpool
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Job Description
The Brand Specialist Beautyis responsible for demonstrating & training all brand initiatives including Selling Bra Fitting Product Knowledge & Brand Standards that drive customer satisfaction & total sales. They support building a customer centric culture through all associates by training & demonstrating best in class selling & fitting capabilities. They also actively lead & participate in brand launch activities including floorsets education & customer insights. In addition they are the extension of the SLT supporting the store opening/closing activities.
Key Responsibilities:
Demonstrates best in class selling capabilities focussed on driving bras as the key differentiator both in the sales floor & in the fitting room
Supports SLT in executing Bra Certification maintaining 100 of applicable associates are certified at all times
Actively takes non peak CSL segments supporting overall store sales
Supports SLT in planning & executing product education by leveraging all company & brand tools
Ensures brand launches are executed flawlessly by participating in & training associates on new product mapping & customer feedback
Demonstrates high level of brand knowledge including store standards supporting overall store
Supports SLT in reviewing Mystery Shop report & actively plans training to improve results
Ensures customer experience at cash wrap is efficient & service standards are of a high level
Supports SLT in dealing with any customer related query including but not limited to; Complaints Parcels/Orders
Supports overall store by demonstrating & training all brand and store initiatives
Actively leads opening/closing activates including setting direction close to open recovery whilst driving team productivity
Qualifications/Preferences
Exhibits an authentic desire to exceed the customers expectations
Proven ability to meet or exceed goals preferred
Demonstrates a sense of urgency
Has a healthy competitive spirit while maintaining a team focus
Is resilient and bounces back quickly from setbacks
Pursues opportunities to take on more responsibility
Seeks out coaching from leaders and peers to improve productivity; leads own learning
Demonstrates ability to improve customer satisfaction and drive customer loyalty
Demonstrates excellent store operational skills
Schedule flexibility that includes evenings weekends holidays and nonbusiness hours
Experience in managing a store/team/department alone; including key holding responsibilities
Please note this is a 32 hour per week contract
Key behaviours/Approach
Ability to communicate effectively; both verbal and written
Ability to form an effective and positive working relationships with other team members
Ability to work in a team environment to achieve goals
Have a genuine passion for retail
Demonstrate genuine desire to provide excellent customer service
Ability to multitask with attention to detail
Enthusiastic and positive attitude to work
Strive towards our best place to work ethos
Required Experience:
Unclear Seniority
Employment Type
Full-Time
