Executive Director Chase Travel AI Innovation Product
Executive Director Chase Travel AI Innovation Product
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$ 180500 - 285000
1 Vacancy
Job Description
Chase Connected Commerce department serves customers with digital experiences beyond our core financial products by focusing on customer experiences in Travel Loyalty Offers and Partner Benefits leveraging the bestinclass Chase payments and lending products. The Artificial Intelligence & Innovation team part of the product organization under Chase Travel focuses on enhancing the customer experience and driving operational efficiency across the travel business through the incorporation of innovative and cuttingedge solutions including generative AI machine learning and automation technologies.
Job Description
Drive the future of travel innovation by leveraging your expertise in AI/ML Agile methodologies and process improvement within one of the worlds leading financial organizations. As an Executive Director in the Chase Travel AI & Innovation Product team you will spearhead the integration of artificial intelligence machine learning and generative AI to enhance our travel products and streamline operations. Collaborating with business design and technology teams you will ensure the successful delivery of AI/ML initiatives that drive innovation and efficiency within the Travel Industry.
Job Responsibilities
- Identify and prioritize AI/ML opportunities that align with customer needs and market trends in order to reduce cost improve efficiency and improve overall customer experience
- Lead the deployment of AI/ML and GenAI technologies to automate processes reduce costs and generate revenue
- Utilize Agile methodologies and tools like JIRA and Confluence to manage and track projects
- Develop requirements epics and user stories to support AI & Innovation product initiatives
- Work with crossfunctional teams (product design technology analytics risk legal compliance ops servicing marketing) to drive continuous improvement and innovation
- Analyze and evaluate product metrics to ensure alignment with time cost and quality targets
- Conduct user research journey mapping and market analysis to inform the AI/ML strategic roadmap
- Effectively communicate the impact of AI inclusive of business benefits on the product experience to senior stakeholders
- Drive senior level strategy discussions at all levels in determining Chase Travel AI roadmap
- Enable agentic frameworks governance models and navigate all aspects of Gen AI adoption across legal risk compliance and controls
Required Qualifications Capabilities and Skills
- Minimum 7 years in product management with a focus on AI Product or Travel related fields
- Strong knowledge of AI/ML technologies including generative AI and large language models (LLMs)
- Proficient in Agile methodologies and tools such as JIRA and Confluence
- Demonstrated project management skills and understanding of the product development lifecycle
- Excellent communication skills for effective interaction with business and technology stakeholders
- Deep understanding of product agility practices including iterative development and adaptive planning
- Demonstrated ability to bring products from idea to production with tangible business values realized
Preferred Qualifications Capabilities and Skills
- Candidate from a Travel or Financial Services background preferred
- Experience with data analytics tools Gen AI platforms
- Understanding of cloud platforms such as AWS Azure AWS Bedrock
- Certifications in Agile methodologies or AI/ML technologies would be an advantage
- Prior experience working in a product organization driving collaboration and delivering customercentric solutions
Required Experience:
Director
Employment Type
Full-Time
